"Nowadays, people expect quick responses and rapid assistance. AI Agent is perfect to meet these expectations."
Backwise helps ecommerce Customer Service and Fraud teams review refund and return requests. It collects claim data, enriches it with external signals, investigates suspicious patterns, and connects related cases to score each refund request and recommend - or even take - the next action. Backwise reduces investigation time, accelerates legitimate refunds, and helps ecommerce merchants recover revenue lost to refund fraud.
Review claims without leaving Gorgias: one click in the ticket sidebar returns a risk score, the reasons behind it, and a recommended action as an internal note.
No case is a blind spot: the whole conversation and its photos are taken into account, on every channel.
A verdict tag lands on every reviewed ticket, so outcomes drive your Gorgias views and rules, and every agent judges claims against the same criteria.
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