Judge.me

Product reviews with free photos & videos for social proof

Overview

About Judge.me

Judge.me is a fast-loading, fully customizable review app, available in 37 languages. Schedule automatic emails to get reviews with photos and videos after order fulfillment or delivery, or import them from other apps. Improve your conversion rate by showing reviews and UGC on your storefront widgets, sharing them on social media, and adding stars on Google for SEO.

About Gorgias <> Judge.me integration

This integration lets you create Gorgias tickets when a customer leaves a review in Judge.me. Reply faster to customer feedback and resolve their issues on time.

You can manage your reviews directly in Gorgias by clicking the three buttons on the Customer Sidebar Widget: publish, hide and add the reviews to the Judge.me carousel.

This Sidebar Widget also shows you some data on the reviews submitted by a customer: content of the 3 latest reviews, the total of reviews, and average rating of all reviews.

You can resolve the ticket with 3 actions:

1. Hide review and reply privately: hide the review in Judge.me and send a reply to the customer's email.

2. Publish review and reply publicly: publish the review in Judge.me and post a reply publicly on your store's review widget.

3. Publish review and reply privately: publish the review in Judge.me and send a reply to the customer's email.

‍

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”

Dave Szymaszek - Head of Customer Experience @ Marine Layer

We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.

Guita Gopalan - Chief Revenue Officer @ Ellana

“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”

Danny Taing - Founder & CEO @ Bokksu

“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”

Amanda - Director of Operations @ Darn Good Yarn

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All of your customer support channels in one place

Answer every email from shoppers in a shared workspace, so your agents always know who to support next and have the context they need to provide exceptional support.

Social Media

Like a Facebook comment, send a shipping status in a private Instagram message, or answer questions on Twitter – all from a centralized helpdesk.

Live Chat

Gorgias live chat is the easiest way to offer conversational text message support for an uninterrupted conversation with customers on the go.

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Judge.me

Product reviews with free photos & videos for social proof

Get started with Gorgias

Overview

How

Judge.me

x Gorgias works together

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”

Dave Szymaszek - Head of Customer Experience @ Marine Layer

We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.

Guita Gopalan - Chief Revenue Officer @ Ellana

“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”

Danny Taing - Founder & CEO @ Bokksu

“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”

Amanda - Director of Operations @ Darn Good Yarn