Narvar

Narvar is a leading post-purchase experience platform trusted by 1,500+ retailers to improve customer satisfaction, reduce operational costs, and build brand loyalty.

With the Narvar integration, agents can quickly identify customer orders by email, phone number or order number, view recent purchases, and access real-time shipping and return statuses, all without leaving the Gorgias platform.

This eliminates the back-and-forth of ‘Where is my order?’ (WISMO) and ‘Where is my return?’ (WISMR) inquiries, while giving agents the context they need to resolve issues quickly and confidently.

Order Identification: Easily access recent orders tied to a customer's email or phone number for faster, more accurate issue resolution.

Streamlined Operations: Keep agents in a single view with outbound and return shipment details, access to tracking info and link.

Claims Mitigation & Returns: Verify delivery status to deflect “item not received” claims, initiate returns or exchanges on behalf of the customer.