Pinch AI

Pinch is an AI-powered platform for e-commerce businesses to improve return experiences and customer loyalty. It analyzes over a hundred data points against telltale signs, while also evaluating customer trustworthiness and return behavior. This intelligence allows sellers to offer adaptive return policies. Trusted shoppers benefit from flexible options and personalized incentives, encouraging repeat purchases and loyalty. The platform deters return abuse by making it financially unrewarding.

• Identify trusted shoppers - True Customer Value Scoring, 360° Customer View
• Detect fraud and abuse - Device Intelligence, Geolocation and Link Analysis
• Build loyalty and deter abuse - Adaptive Policies, Workflow Automation
• Establish abuse baseline and the true cost of abuse - Analytics Dashboard
• Harness network intelligence - Consortium Data,Industry ML Models,Recommendation

Get all the intelligence from Pinch right into Gorgias which helps your operations team be context aware about the state of the customer.

Access data about abuse patterns, any anomalies about that customer, previous decisions on their returns.

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