Privy

Turn Privy SMS into a two-way support channel.
Get started with Gorgias
Pricing
Pricing
Privy plans start at $30/month for email marketing, which includes 250 SMS credits per month. SMS-only plans are usage-based at $0.009 per SMS and $0.027 per MMS. Full pricing details at privy.com/pricing.

Privy is the all-in-one conversion and engagement platform for ecommerce. We help brands turn browsers into buyers with personalized automations across onsite displays, email, and SMS.


With the Gorgias integration, Privy SMS becomes a conversation. Your team handles SMS replies from the inbox they already use, without having to switch apps or copy and paste.

Turn SMS replies into tickets automatically — Every customer response opens a Gorgias ticket your team can answer from their inbox.

Keep your inbox clean — Consent keywords (STOP, HELP, START) are handled by Privy so that real customer conversations create tickets.

Reply once, send as SMS — Agent responses in Gorgias are delivered to the customer as a text through your existing Privy phone number.

"Nowadays, people expect quick responses and rapid assistance. AI Agent is perfect to meet these expectations."
Sindi Melgar
Customer Service Manager
"Customers can self-serve for 60% of interactions, which means our team has more time to focus on tickets that need human attention."
Molly Wallace Kerrigan
VP Marketing
"Customers like that the discount code is coming from what looks like a chat. It's the most successful of all of our campaigns."
Mia Chapa
Sr. Director of Customer Experience