

Privy is the all-in-one conversion and engagement platform for ecommerce. We help brands turn browsers into buyers with personalized automations across onsite displays, email, and SMS.
With the Gorgias integration, Privy SMS becomes a conversation. Your team handles SMS replies from the inbox they already use, without having to switch apps or copy and paste.
Turn SMS replies into tickets automatically — Every customer response opens a Gorgias ticket your team can answer from their inbox.
Keep your inbox clean — Consent keywords (STOP, HELP, START) are handled by Privy so that real customer conversations create tickets.
Reply once, send as SMS — Agent responses in Gorgias are delivered to the customer as a text through your existing Privy phone number.