TikTok Shop

Manage all TikTok Shop inquiries in Gorgias.
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Stop the switch and start scaling! With Gorgias for TikTok Shop, you can resolve customer inquiries faster than ever by bringing your TikTok Shop data directly into your primary helpdesk. No more jumping between tabs—view real-time order details, track shipments, and monitor return statuses all within the Gorgias workbench. Whether you are managing a single storefront or a high-volume operation, Gorgias helps you provide a personalized, five-star experience that keeps your customers coming back for more.

Unified Workspace

Manage your TikTok Shop support alongside your other channels in one place, without needing to leave Gorgias.


Real-Time Order Visibility

Instantly access the most recent order details directly in the Gorgias sidebar.


Instant Logistics & Aftersale Tracking

Monitor active return and refund requests at a glance to ensure fast, accurate resolutions.

"I believe that AI combined with human agents is the future—that’s where we’re going to see perfect customer experience."
Tosha Moyer
Senior CX Manager
"Nowadays, people expect quick responses and rapid assistance. AI Agent is perfect to meet these expectations."
Sindi Melgar
Customer Service Manager
"Customers can self-serve for 60% of interactions, which means our team has more time to focus on tickets that need human attention."
Molly Wallace Kerrigan
VP Marketing
"Customers like that the discount code is coming from what looks like a chat. It's the most successful of all of our campaigns."
Mia Chapa
Sr. Director of Customer Experience