Real stories from real brands with real results

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2
support agents

How Sunski's Support Team of Two Reduces Their Response Time Using a Strong Shopify Integration

Customer Sidebar
Helpdesk
Sunski
Zendesk
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3 to 6
support agents

How Roma automates their ticket resolution and reduces their response time by 50%

Live Chat
Helpdesk
Roma Designer Jewelry
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68%
decrease in resolution time
Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek
Head of Customer Experience

How Marine Layer reduces their resolution time by 68% and increases their online orders by 75%

Live Chat
Helpdesk
Marine Layer
Desk
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70%
Resolution Reduction

How Nomad Uses Automation to Reduce Their Response Time and Resolution Time by over 70%

Consumer Electronics
Macros
Helpdesk
Nomad
Helpscout
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+5,000
tickets/month
Having quick access to previous order info in the helpdesk is super convenient and helps us turn our support agents into sales people.
Ian Anderson
Operation Manager

How MNML reduces their response time and resolution time by 35% by using social media integrations

Social Media
Helpdesk
Live Chat
MNML
Zendesk
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9000
Tickets per month

How Love Your Melon Automates 25% of Their Tickets and Gears Up for Busy Season

Macros
Helpdesk
Love Your Melon
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Hear directly from our customers

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"When we first started with Gorgias, our goal was to hit 30% automation in 30 days. We surpassed that and are now above 50% automation, and we’re still climbing."
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Courtney Bajek
Customer Service Lead at Orthofeet
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“This is for the forward-thinking leaders who, like me, know that embracing AI isn’t just an option — it’s the future of customer experience.”
Katia Komar
Sr. Manager of Ecommerce and Customer Service Operations, UK
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"By automating 45% of interactions, our agents can now focus on backend operations, process improvements, and engaging in deeper conversations with our customers."
Emily McEnany
Senior CX Manager
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“This is for the forward-thinking leaders who, like me, know that embracing AI isn’t just an option — it’s the future of customer experience.”
Katia Komar
Sr. Manager of Ecommerce and Customer Service Operations, UK
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"When we first started with Gorgias, our goal was to hit 30% automation in 30 days. We surpassed that and are now above 50% automation, and we’re still climbing."
Courtney Bajek headshot
Courtney Bajek
Customer Service Lead at Orthofeet
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"By automating 45% of interactions, our agents can now focus on backend operations, process improvements, and engaging in deeper conversations with our customers."
Emily McEnany
Senior CX Manager