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Behind the Hype: What Ecommerce Brands Think About AI in 2024
What do 1,100+ customer service professionals think about AI? Discover how they’re using it, its benefits, and the challenges they face.
In collaboration with Gorgias, the customer service platform used by 15,000 brands
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What's Inside
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Are consumers actually excited about AI?
Explore the genuine excitement versus the hype surrounding AI among ecommerce professionals.
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The current state of AI in ecommerce
A deep dive into how AI is being used across different roles and industries.
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The top concerns about AI
The main concerns professionals have about adopting AI in customer support.
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What really matters: customer sentiment & experiences
How AI is influencing customer sentiment and the key elements that define great customer experiences.
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AI best practices
Actionable tips for effectively implementing AI and automation in customer support.
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Meet your shoppers where they are, when they need it
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