Behind the Hype: What Ecommerce Brands Think About AI in 2024

What do 1,100+ customer service professionals think about AI? Discover how they’re using it, its benefits, and the challenges they face.

Behind the Hype: What Ecommerce Brands Think About AI in 2024
In collaboration with Gorgias, the customer service platform used by
14,793
brands

What's Inside

1

Are consumers actually excited about AI?

Explore the genuine excitement versus the hype surrounding AI among ecommerce professionals.
2

The current state of AI in ecommerce

A deep dive into how AI is being used across different roles and industries.
3

The top concerns about AI

The main concerns professionals have about adopting AI in customer support.
4

What really matters: customer sentiment & experiences

How AI is influencing customer sentiment and the key elements that define great customer experiences.
5

AI best practices

Actionable tips for effectively implementing AI and automation in customer support.
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Behind the Hype: What Ecommerce Brands Think About AI in 2024
Gorgias

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