AI is everywhere in CX right now, but most E-Commerce leaders are still trying to figure out what actually improves the customer experience and what just adds noise.

Join us for a practical panel discussion with leaders from Gorgias, Triple Whale, Consio, and TalentPop as we reveal how leading E-Commerce brands are using AI to move faster, personalize better, and still keep customer conversations feeling human.

This session is built for CX leaders who are still exploring AI, just starting to implement it, or already using it and looking for ways to make it work better across their support experience.

What we’ll cover:

- Where AI can create real value in CX today

- How leading brands are keeping support personal while scaling with AI

- What separates helpful AI from experiences that feel robotic

- How to improve speed, efficiency, and quality without losing brand voice

​If you’re responsible for CX or E-Commerce performance, this session will give you clear takeaways and real examples you can bring back to your team.