Starter
For smaller brands getting started on one platform.
$40/mo
Billed monthly · cancel anytime
Included
50 tickets / month
30 automated interactions
Helpdesk$10/mo
AI Agent$30/mo
Start free trialMonthly billing only
Pricing
Helpdesk + AI Agent.
One platform. One inbox. One bill.
AI Agent on every plan, pay only when it resolves a conversation.
Helpdesk scales from 50 to 5,000 tickets a month, never priced per agent.
Helpdesk scales from 50 to 5,000 tickets a month, never priced per agent.
Add AI Agent
Basic
For growing brands whose support volume is outpacing their team.
$90$77/mo
$924 billed annually
Included
300 tickets / month
30 automated interactions
Helpdesk$50/mo
AI Agent$27/mo
Start free trialNo credit card required
Most popular · 12,400+ brands
Pro
For scaling brands that let AI resolve and sell, with revenue analytics.
$550$471/mo
$5,652 billed annually
Included
2,000 tickets / month
190 automated interactions
Helpdesk$300/mo
AI Agent$171/mo
Start free trialNo credit card required
Advanced
For high-volume brands: peak-ready automation, dedicated support.
$1,430$1,227/mo
$14,724 billed annually
Included
5,000 tickets / month
530 automated interactions
Helpdesk$750/mo
AI Agent$477/mo
Talk to salesBook a 30-minute call
Need a fully custom plan?
For teams over 5,000 conversations a month with complex security, compliance, or integration needs.
Talk to salesBook a 30-minute call
SSO (SAML), audit logs
Unlimited Help Centers, API at 4 requests per second
Custom DPA or MSA, plus security review support
Dedicated CSM and solutions architect
New Actions, deeper integrations, and custom automations
Proactive knowledge-gap detection that keeps AI answers accurate
Add AI Agent
Starter
For smaller brands getting started on one platform.
$10/mo
Billed monthly · cancel anytime
Included
50 tickets / month
Helpdesk$10/mo
AI Agent
Add AI Agent to start automating your support tickets.Start free trialNo credit card required
Basic
For growing brands whose support volume is outpacing their team.
$60/mo
Billed monthly · cancel anytime
Included
300 tickets / month
Helpdesk$60/mo
AI Agent
Add AI Agent to start automating your support tickets.Start free trialNo credit card required
Most popular · 12,400+ brands
Pro
For scaling brands that let AI resolve and sell, with revenue analytics.
$360/mo
Billed monthly · cancel anytime
Included
2,000 tickets / month
Helpdesk$360/mo
AI Agent
Add AI Agent to start automating your support tickets.Start free trialNo credit card required
Advanced
For high-volume brands: peak-ready automation, dedicated support.
$900/mo
Billed monthly · cancel anytime
Included
5,000 tickets / month
Helpdesk$900/mo
AI Agent
Add AI Agent to start automating your support tickets.Talk to salesBook a 30-minute call
Need a fully custom plan?
For teams over 5,000 conversations a month with complex security, compliance, or integration needs.
Talk to salesBook a 30-minute call
SSO (SAML), audit logs
Unlimited Help Centers, API at 4 requests per second
Custom DPA or MSA, plus security review support
Dedicated CSM and solutions architect
New Actions, deeper integrations, and custom automations
Proactive knowledge-gap detection that keeps AI answers accurate
Add AI Agent
Starter
For smaller brands getting started on one platform.
$10/mo
Billed monthly · cancel anytime
Included
50 tickets / month
Helpdesk$10/mo
AI Agent
Add AI Agent to start automating your support tickets.Start free trialMonthly billing only
Basic
For growing brands whose support volume is outpacing their team.
$60$50/mo
$600 billed annually
Included
300 tickets / month
Helpdesk$50/mo
AI Agent
Add AI Agent to start automating your support tickets.Start free trialNo credit card required
Most popular · 12,400+ brands
Pro
For scaling brands that let AI resolve and sell, with revenue analytics.
$360$300/mo
$3,600 billed annually
Included
2,000 tickets / month
Helpdesk$300/mo
AI Agent
Add AI Agent to start automating your support tickets.Start free trialNo credit card required
Advanced
For high-volume brands: peak-ready automation, dedicated support.
$900$750/mo
$9,000 billed annually
Included
5,000 tickets / month
Helpdesk$750/mo
AI Agent
Add AI Agent to start automating your support tickets.Talk to salesBook a 30-minute call
Need a fully custom plan?
For teams over 5,000 conversations a month with complex security, compliance, or integration needs.
Talk to salesBook a 30-minute call
SSO (SAML), audit logs
Unlimited Help Centers, API at 4 requests per second
Custom DPA or MSA, plus security review support
Dedicated CSM and solutions architect
New Actions, deeper integrations, and custom automations
Proactive knowledge-gap detection that keeps AI answers accurate
Add AI Agent
Starter
For smaller brands getting started on one platform.
$40/mo
Billed monthly · cancel anytime
Included
50 tickets / month
30 automated interactions
Helpdesk$10/mo
AI Agent$30/mo
Start free trialNo credit card required
Basic
For growing brands whose support volume is outpacing their team.
$90/mo
Billed monthly · cancel anytime
Included
300 tickets / month
30 automated interactions
Helpdesk$60/mo
AI Agent$30/mo
Start free trialNo credit card required
Most popular · 12,400+ brands
Pro
For scaling brands that let AI resolve and sell, with revenue analytics.
$550/mo
Billed monthly · cancel anytime
Included
2,000 tickets / month
190 automated interactions
Helpdesk$360/mo
AI Agent$190/mo
Start free trialNo credit card required
Advanced
For high-volume brands: peak-ready automation, dedicated support.
$1,430/mo
Billed monthly · cancel anytime
Included
5,000 tickets / month
530 automated interactions
Helpdesk$900/mo
AI Agent$530/mo
Talk to salesBook a 30-minute call
Need a fully custom plan?
For teams over 5,000 conversations a month with complex security, compliance, or integration needs.
Talk to salesBook a 30-minute call
SSO (SAML), audit logs
Unlimited Help Centers, API at 4 requests per second
Custom DPA or MSA, plus security review support
Dedicated CSM and solutions architect
New Actions, deeper integrations, and custom automations
Proactive knowledge-gap detection that keeps AI answers accurate
We power customer conversations for 40% of Shopify brands
Add-ons
Voice and SMS,when you need them.
Add Voice or SMS to any plan. Pricing scales with your call and text volume, so you can choose the tier that matches your usage.
Compare plans
Every feature side by side.
Starter | Basic | ProMost popular | Advanced | |
|---|---|---|---|---|
| Essentials | ||||
| Tickets included | 50/mo | 300/mo | 2,000/mo | 5,000/mo |
| User seats | 3 | 500 | 500 | 500 |
| Overage | $0.40/tkt | $40/100 | $36/100 | $36/100 |
| API rate limit | 2 req/s | 2 req/s | 2 req/s | 2 req/s |
| AI Agent (included on every plan) | ||||
| Per automated interaction | $1.00 | $0.90 | $0.90 | $0.85 |
| Pre-trained on 18+ verticals | ||||
| Brand voice & guardrails | — | |||
| Actions (cancel, discount, apply) | — | |||
| Channels & integrations | ||||
| Email, chat, social, help center | ||||
| Shopify / Shopify Plus | ||||
| WooCommerce | ||||
| BigCommerce | — | |||
| Magento | — | — | ||
| 150+ app integrations | ||||
| Voice & SMS add-ons | — | |||
| Analytics | ||||
| Support performance | ||||
| Revenue attribution | — | — | ||
| Live statistics | ||||
| Automation statistics | ||||
| Support & onboarding | ||||
| Tier | Community | Standard | Specialist | Dedicated |
| Dedicated CSM | — | — | — | |
| Onboarding | Self-serve | Self-serve | 1:1 onboarding | White-glove |
| SLA | — | — | — | |
| Security | ||||
| SSO (Google, Microsoft) | ||||
| Audit logs | — | — | ||
| GDPR / CCPA compliance | ||||
FAQs
Frequently Asked Questions
Whether you're scaling fast or leading the pack, if you're focused on driving sales, automating support, and building loyal customers at scale, Gorgias is for you.
Gorgias offers a customer experience platform for support and marketing through two complementary products: Helpdesk and AI Agent.
Helpdesk is your all-in-one support hub designed specifically for ecommerce and Shopify. It unifies every customer channel and provides your team with the tools to deliver fast, reliable, and personalized support.
AI Agent is your always-on ecommerce expert — resolving support questions instantly, converting shoppers with personalized chat, and automating actions like returns, order tracking, and more. All without a human in the loop.
Absolutely. Our team can walk you through how Gorgias works, what AI Agent can do for your brand, and how to start seeing impact fast. Book a personalized demo whenever you're ready.