Summer 2026 Release
Support that moves at the %%speed of summer%%
AI & Automation
Put AI to work on every conversation
Voice AI Agent
Resolve phone inquiries automatically with a natural-sounding AI Agent that understands intent, pulls order context, and escalates to a human only when needed.
Smart Macros 2.0
Dynamic macros that auto-fill customer and order variables, so agents send accurate, personalized replies in a single click.
Agent Copilot Suggestions
Real-time reply suggestions drafted from your knowledge base and past resolutions, ready for the agent to edit and send.
Agent Productivity
Help agents do their best work, faster
Unified Conversation Search
Search across every channel, ticket, and customer note from one bar with fuzzy matching and saved filters.
Sentiment-Based Routing
Automatically detect frustrated or high-value customers and route their conversations to your most experienced agents first.
Live Translation
Reply to customers in their language. Inbound and outbound messages are translated in real time across 90+ languages.
Revenue & Channels
Turn support into a growth engine
Revenue Attribution Dashboard
See exactly how much revenue support and AI conversations generate, with attribution down to the individual agent and macro.
WhatsApp Broadcasts
Send targeted, opt-in WhatsApp campaigns and handle the replies natively inside your helpdesk.
Self-Service Returns Flow
Let customers start and track returns from chat without an agent, with rules that protect your margins.