Pricing that scales with your business—not your team size

Only pay for real conversations with shoppers. No limits or fees for seats.
Pay monthly
Pay yearly
Switch to yearly and get 2 months free
Your Starter plan includes:
Up to 3 user seats
SSO, team management user permissions
Omnichannel
Email, chat, Contact form, Facebook, Instagram, Tiktok, WhatsApp
Help center
Unlimited articles, multi-language
150+ integrations
Klayvio, Recharge, Loop Return, and many more
Customer service
24 / 7 Email + Chat Support
Gorgias AI Agent
From automating repetitive tasks to accelerating sales, AI Agent fuels growth through intelligence.
$0.90/resolution. Pay only for fully resolved conversations.
AI Agent and other automated resolutions (flows and order management) also count as a helpdesk ticket.
Tailored recommendations
Intelligent upsell
Intent based discounts
Order edits
Order tracking
Subscription management
Monthly
Yearly
Unavailable on starter
Total price:
$10 /mo
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2,000 Helpdesk tickets
$300/month
xxx Automated resolutions
$xx/month
Cost in case of overages
Helpdesk tickets
$0.40 / overage ticket
Automated resolutions
$1.50 / overage ticket
Helpdesk
Centralize customer conversion, empowers CX teams to provide fast support and turn shoppers into loyal customers.
50 tickets / month
$0.40 / overage ticket cost
Support & ticket management
Help center with unlimited articles, Macros, Rules, Views, Assignment, Routing, Satisfaction survey
Omnichannel
Email, Live chat, Facebook, Instagram, Tiktok media, WhatsApp, SMS
& Voice (add-ons)
Integrations & Insights
Klaviyo, Recharge, Loop Returns, Yotpo, 150+ more integrations, Live monitoring, Support performance
User permissions
Team management, Google / Microsoft SSO
AI Agent
From automating repetitive tasks to accelerating sales, AI Agent fuels growth through intelligence.
Available on Email and Chat
Answers to WISMO
Handle returns and refunds
Edits order & subscriptions
Generates dynamic discounts
Customized Tone of Voice
Learn from human feedback
Provide tailored product recommendation
Your Basic plan includes:
Up to 500 user seats
SSO, team management user permissions
Omnichannel
Email, chat, Contact form, Facebook, Instagram, Tiktok, WhatsApp
Help center
Unlimited articles, multi-language
150+ integrations
Klayvio, Recharge, Loop Return, and many more
Reporting
Live stats and CSAT
Customer service
Onboarding, Academy, and live support
Gorgias AI Agent
From automating repetitive tasks to accelerating sales, AI Agent fuels growth through intelligence.
$0.90/resolution. Pay only for fully resolved conversations.
AI Agent and other automated resolutions (flows and order management) also count as a helpdesk ticket.
Tailored recommendations
Intelligent upsell
Intent based discounts
Order edits
Order tracking
Subscription management
Monthly
Yearly
up to 16% off
Total price:
$60/mo
$50 /mo
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2,000 Helpdesk tickets
$300/month
xxx Automated resolutions
$xx/month
Cost in case of overages
Helpdesk tickets
$40/100 tickets
Automated resolutions
$150/100 resolutions
Helpdesk
Centralize customer conversion, empowers CX teams to provide fast support and turn shoppers into loyal customers.
300 tickets / month
$40 / ticket overage ticket
Support & ticket management
Help center with unlimited articles, Macros, Rules, Views, Assignment, Routing, Satisfaction survey
Omnichannel
Email, Live chat, Facebook, Instagram, Tiktok media, WhatsApp, SMS
& Voice (add-ons)
Integrations & Insights
Klaviyo, Recharge, Loop Returns, Yotpo, 150+ more integrations, Live monitoring, Support performance
User permissions
Team management, Google / Microsoft SSO
AI Agent
From automating repetitive tasks to accelerating sales, AI Agent fuels growth through intelligence.
Available on Email and Chat
Customized Tone of Voice
Answer to WISMOs
Handle returns and refunds
Edit orders & subscriptions
Generate dynamic discounts
Provide product recommendation
Learns from your team's feedback
Your Pro plan includes:
Up to 500 user seats
SSO, team management user permissions
Omnichannel
Email, chat, Contact form, Facebook, Instagram, Tiktok, WhatsApp
Help center
Unlimited articles, multi-language
150+ integrations
Klayvio, Recharge, Loop Return, and many more
Reporting
Live stats, CSAT, and revenue
Customer service
Onboarding, Academy, and live support
AI Agent
From automating repetitive tasks to accelerating sales, AI Agent fuels growth through intelligence.
$0.90/resolution. Pay only for fully resolved conversations.
AI Agent and other automated resolutions (flows and order management) also count as a helpdesk ticket.
Tailored recommendations
Intelligent upsell
Intent based discounts
Order edits
Order tracking
Subscription management
Monthly
Yearly
up to 16% off
Total price:
$360/mo
$300 /mo
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2,000 Helpdesk tickets
$300/month
xxx Automated resolutions
$xx/month
Cost in case of overages
Helpdesk tickets
$36/100 tickets
Automated resolutions
$150/100 resolutions
Helpdesk
Centralize customer conversion, empowers CX teams to provide fast support and turn shoppers into loyal customers.
2,000 tickets / month
$36 / 100 overage ticket
Support & ticket management
Help center with unlimited articles, Macros, Rules, Views, Assignment, Routing, Satisfaction survey
Omnichannel
Email, Live chat, Facebook, Instagram, Tiktok media, WhatsApp, SMS
& Voice (add-ons)
Integrations & Insights
Klaviyo, Recharge, Loop Returns, Yotpo, 150+ more integrations, Live monitoring, Support performance, Revenue statistics
User permissions
Team management, Google / Microsoft SSO
AI Agent
From automating repetitive tasks to accelerating sales, AI Agent fuels growth through intelligence.
Available on Email and Chat
Customized Tone of Voice
Answer to WISMOs
Handle returns and refunds
Edit orders & subscriptions
Generate dynamic discounts
Provide product recommendation
Learns from your team's feedback
Your Advanced plan includes:
Up to 500 user seats
SSO, team management user permissions
Omnichannel
Email, chat, Contact form, Facebook, Instagram, Tiktok, WhatsApp
Help center
Unlimited articles, multi-language
150+ integrations
Klayvio, Recharge, Loop Return, and many more
Reporting
Live stats, CSAT, and revenue
Customer service
Onboarding, Academy, and live support
Gorgias AI Agent
From automating repetitive tasks to accelerating sales, AI Agent fuels growth through intelligence.
$0.90/resolution. Pay only for fully resolved conversations.
AI Agent and other automated resolutions (flows and order management) also count as a helpdesk ticket.
Tailored recommendations
Intelligent upsell
Intent based discounts
Order edits
Order tracking
Subscription management
Monthly
Yearly
up to 16% off
Total price:
$900/mo
$750 /mo
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2,000 Helpdesk tickets
$300/month
xxx Automated resolutions
$xx/month
Cost in case of overages
Helpdesk tickets
$36/100 tickets
Automated resolutions
$150/100 resolutions
Helpdesk
Centralize customer conversion, empowers CX teams to provide fast support and turn shoppers into loyal customers.
5,000 tickets / month
$36 / 100 ticket overage ticket
Support & ticket management
Help center with unlimited articles, Macros, Rules, Views, Assignment, Routing, Satisfaction survey
Omnichannel
Email w/ dedicated email server, Live chat, Facebook, Instagram, Tiktok media, WhatsApp, SMS& Voice (add-ons)
Integrations & Insights
Klaviyo, Recharge, Loop Returns, Yotpo, 150+ more integrations, Live monitoring, Support performance, Revenue statistics
User permissions
Team management, Google / Microsoft SSO
AI Agent
From automating repetitive tasks to accelerating sales, AI Agent fuels growth through intelligence.
Available on Email and Chat
Customized Tone of Voice
Answer to WISMOs
Handle returns and refunds
Edit orders & subscriptions
Generate dynamic discounts
Provide product recommendation
Learns from your team's feedback
Your Enterprise plan includes:
Up to 500 user seats
SSO, team management user permissions
Omnichannel
Email, chat, Contact form, Facebook, Instagram, Tiktok, WhatsApp
Help center
Unlimited articles, multi-language
Custom integration limit
Klayvio, Recharge, Loop Return, and many more
Reporting
Live stats, CSAT, and revenue
Customer service
Onboarding, Academy, and live support
Gorgias AI Agent
From automating repetitive tasks to accelerating sales, AI Agent fuels growth through intelligence.
$0.90/resolution. Pay only for fully resolved conversations.
AI Agent and other automated resolutions (flows and order management) also count as a helpdesk ticket.
Tailored recommendations
Intelligent upsell
Intent based discounts
Order edits
Order tracking
Subscription management
Monthly
Yearly
up to 16% off
Price on demand
Helpdesk
Centralize customer conversion, empowers CX teams to provide fast support and turn shoppers into loyal customers.
More than 5,000 tickets / month
$32 / 100 overage ticket
Support & ticket management
Help center with unlimited articles, Macros, Rules, Views, Assignment, Routing, Satisfaction survey
Omnichannel
Email w/ dedicated email server, Live chat, Facebook, Instagram, Tiktok media, WhatsApp, SMS& Voice (add-ons)
Integrations & Insights
Klaviyo, Recharge, Loop Returns, Yotpo, 150+ more integrations, Live monitoring, Support performance
User permissions
Team management, Google / Microsoft and Custom SSO, Custom user permissions
AI Agent
From automating repetitive tasks to accelerating sales, AI Agent fuels growth through intelligence.
$0.90/per resolved conversation. Pay only for fully automated resolutions.
Available on Email and Chat
Customized Tone of Voice
Answer to WISMOs
Handle returns and refunds
Edit orders & subscriptions
Generate dynamic discounts
Provide product recommendation
Learns from your team's feedback
Monthly
Yearly
Unavailable on starter
Total price:
$10 /mo
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2,000 Helpdesk tickets
$300/month
xxx Automated resolutions
$xx/month
Cost in case of overages
Helpdesk tickets
$40/100 tickets
Automated resolutions
$150/100 resolutions
Helpdesk
Centralize customer conversion, empowers CX teams to provide fast support and turn shoppers into loyal customers.
50 tickets / month
$0.40 / overage ticket cost
Support & ticket management
Help center with unlimited articles, Macros, Rules, Views, Assignment, Routing, Satisfaction survey
Omnichannel
Email, Live chat, Facebook, Instagram, Tiktok media, WhatsApp, SMS
& Voice (add-ons)
Integrations & Insights
Klaviyo, Recharge, Loop Returns, Yotpo, 150+ more integrations, Live monitoring, Support performance
User permissions
Team management, Google / Microsoft SSO
AI Agent
From automating repetitive tasks to accelerating sales, AI Agent fuels growth through intelligence.
Available on Email and Chat
Answers to WISMO
Handle returns and refunds
Edits order & subscriptions
Generates dynamic discounts
Customized Tone of Voice
Learn from human feedback
Provide tailored product recommendation
Monthly
Yearly
up to 16% off
Total price:
$60/mo
$50 /mo
This is some text inside of a div block.This is some text inside of a div block.This is some text inside of a div block.
2,000 Helpdesk tickets
$300/month
xxx Automated resolutions
$xx/month
Cost in case of overages
Helpdesk tickets
$40/100 tickets
Automated resolutions
$150/100 resolutions
Helpdesk
Centralize customer conversion, empowers CX teams to provide fast support and turn shoppers into loyal customers.
300 tickets / month
$40 / ticket overage ticket
Support & ticket management
Help center with unlimited articles, Macros, Rules, Views, Assignment, Routing, Satisfaction survey
Omnichannel
Email, Live chat, Facebook, Instagram, Tiktok media, WhatsApp, SMS
& Voice (add-ons)
Integrations & Insights
Klaviyo, Recharge, Loop Returns, Yotpo, 150+ more integrations, Live monitoring, Support performance
User permissions
Team management, Google / Microsoft SSO
AI Agent
From automating repetitive tasks to accelerating sales, AI Agent fuels growth through intelligence.
Available on Email and Chat
Customized Tone of Voice
Answer to WISMOs
Handle returns and refunds
Edit orders & subscriptions
Generate dynamic discounts
Provide product recommendation
Learns from your team's feedback
Monthly
Yearly
up to 16% off
Total price:
$360/mo
$300 /mo
This is some text inside of a div block.This is some text inside of a div block.This is some text inside of a div block.
2,000 Helpdesk tickets
$300/month
xxx Automated resolutions
$xx/month
Cost in case of overages
Helpdesk tickets
$36/100 tickets
Automated resolutions
$150/100 resolutions
Helpdesk
Centralize customer conversion, empowers CX teams to provide fast support and turn shoppers into loyal customers.
2,000 tickets / month
$36 / 100 overage ticket
Support & ticket management
Help center with unlimited articles, Macros, Rules, Views, Assignment, Routing, Satisfaction survey Revenue statistics
Omnichannel
Email, Live chat, Facebook, Instagram, Tiktok media, WhatsApp, SMS
& Voice (add-ons)
Integrations & Insights
Klaviyo, Recharge, Loop Returns, Yotpo, 150+ more integrations, Live monitoring, Support performance
User permissions
Team management, Google / Microsoft SSO
AI Agent
From automating repetitive tasks to accelerating sales, AI Agent fuels growth through intelligence.
Available on Email and Chat
Customized Tone of Voice
Answer to WISMOs
Handle returns and refunds
Edit orders & subscriptions
Generate dynamic discounts
Provide product recommendation
Learns from your team's feedback
Monthly
Yearly
up to 16% off
Total price:
$900/mo
$750 /mo
This is some text inside of a div block.This is some text inside of a div block.This is some text inside of a div block.
2,000 Helpdesk tickets
$300/month
xxx Automated resolutions
$xx/month
Cost in case of overages
Helpdesk tickets
$36/100 tickets
Automated resolutions
$150/100 resolutions
Helpdesk
Centralize customer conversion, empowers CX teams to provide fast support and turn shoppers into loyal customers.
5,000 tickets / month
$36 / 100 ticket overage ticket
Support & ticket management
Help center with unlimited articles, Macros, Rules, Views, Assignment, Routing, Satisfaction survey, Revenue statistics
Omnichannel
Email w/ dedicated email server, Live chat, Facebook, Instagram, Tiktok media, WhatsApp, SMS& Voice (add-ons)
Integrations & Insights
Klaviyo, Recharge, Loop Returns, Yotpo, 150+ more integrations, Live monitoring, Support performance
User permissions
Team management, Google / Microsoft SSO
AI Agent
From automating repetitive tasks to accelerating sales, AI Agent fuels growth through intelligence.
Available on Email and Chat
Customized Tone of Voice
Answer to WISMOs
Handle returns and refunds
Edit orders & subscriptions
Generate dynamic discounts
Provide product recommendation
Learns from your team's feedback
Monthly
Yearly
up to 16% off
Price on demand
Helpdesk
Centralize customer conversion, empowers CX teams to provide fast support and turn shoppers into loyal customers.
More than 5,000 tickets / month
$32 / 100 overage ticket
Support & ticket management
Help center with unlimited articles, Macros, Rules, Views, Assignment, Routing, Satisfaction survey, Revenue statistics
Omnichannel
Email w/ dedicated email server, Live chat, Facebook, Instagram, Tiktok media, WhatsApp, SMS& Voice (add-ons)
Integrations & Insights
Klaviyo, Recharge, Loop Returns, Yotpo, 150+ more integrations, Live monitoring, Support performance
User permissions
Team management, Google / Microsoft and Custom SSO, Custom user permissions
AI Agent
From automating repetitive tasks to accelerating sales, AI Agent fuels growth through intelligence.
$0.90/per resolved conversation. Pay only for fully automated resolutions.
Available on Email and Chat
Customized Tone of Voice
Answer to WISMOs
Handle returns and refunds
Edit orders & subscriptions
Generate dynamic discounts
Provide product recommendation
Learns from your team's feedback
See list of all features
Trusted by 15,000 brands on their journey from first order to hundreds of millions in sales globally

Feature comparison by plan

Show differences only
Overview
Starter
Basic
Pro
Advanced
Enterprise
Billable tickets included
50 / month
300 / month
2,000 / month
5,000 / month
Custom
Plan price
$10
$60
$360
$900
Custom
Overage ticket cost
+$0.40 / ticket
+$40 / 100 tickets
+$36 / 100 tickets
+$36 / 100 tickets
Custom
API rate limit
2 requests/sec
2 requests/sec
2 requests/sec
2 requests/sec
4 requests/sec
User seats
3
500
500
500
500
Connect your Ecommerce store
Starter
Basic
Pro
Advanced
Enterprise
Shopify / Shopify Plus
BigCommerce
Magento
WooCommerce
Multi-stores
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Centralize every support interaction
Starter
Basic
Pro
Advanced
Enterprise
Email
Live chat
Facebook
Instagram
TikTok
Voice
w/ Voice add-on
w/ Voice add-on
w/ Voice add-on
w/ Voice add-on
SMS
w/ SMS add-on
w/ SMS add-on
w/ SMS add-on
w/ SMS add-on
WhatsApp
Integrate your entire stack
Starter
Basic
Pro
Advanced
Enterprise
Active integrations
up to 150
up to 150
up to 150
up to 150
Custom
Integration library
94 apps
94 apps
94 apps
94 apps
94 apps
Klaviyo
Yotpo
Recharge
Postscript
Automate your work
Starter
Basic
Pro
Advanced
Enterprise
Macros
Rules
Intent & sentiment detection
Chat campaigns
Rule templates
Flows
w/ AI Agent
w/ AI Agent
w/ AI Agent
w/ AI Agent
w/ AI Agent
Order Management
w/ AI Agent
w/ AI Agent
w/ AI Agent
w/ AI Agent
w/ AI Agent
Article Recommendations
w/ AI Agent
w/ AI Agent
w/ AI Agent
w/ AI Agent
w/ AI Agent
Help Center / FAQ
10 Helpcenters
10 Helpcenters
10 Helpcenters
10 Helpcenters
∞ Helpcenters
Satisfaction survey
Measure and improve your support
Starter
Basic
Pro
Advanced
Enterprise
Support performance statistics
Live statistics
Revenue statistics
Self-service statistics
w/ AI Agent
w/ AI Agent
w/ AI Agent
w/ AI Agent
Automation statistics
w/ AI Agent
w/ AI Agent
w/ AI Agent
w/ AI Agent
Satisfaction survey
User management
Starter
Basic
Pro
Advanced
Enterprise
SSO
Team management
User permissions
Support from the Gorgias team
Standard Support
Your brand earns $3 million or less in revenue annually.
2,000 Helpdesk tickets
$300/month
xxx Automated resolutions
$xx/month
Cost in case of overages
Helpdesk tickets
$36/100 tickets
Automated resolutions
$150/100 resolutions
Specialist Support
Your brand earns $3-20 million in revenue annually.
2,000 Helpdesk tickets
$300/month
xxx Automated resolutions
$xx/month
Cost in case of overages
Helpdesk tickets
$36/100 tickets
Automated resolutions
$150/100 resolutions
Dedicated Support
Your brand earns $20million+ in revenue annually, or has a $40k+ contract with Gorgias.
Onboarding
Self-serve onboarding with live webinars and tailored resources
Dedicated 1:1 Implementation & Onboarding
Personalized implementation with dedicated experts, including optional on-site support.
Support channels
24 / 7 Email + Chat Support
24 / 7 Email + Chat Support
24 / 7 Email + Chat Priority Support
Post Onboarding Success
Gorgias Academy
Gorgias Community
Help Center
Product Webinars
Gorgias Academy
Gorgias Community
Help Center
Product Webinars
Product Specialist
Gorgias Academy
Gorgias Community
Help Center
Product Webinars
Dedicated 1:1 CSM
Professional Services & Custom Solutions
Custom Quote
Custom Quote
Custom Quote

What Ecommerce brands are saying

"Nowadays, people expect quick responses and rapid assistance. AI Agent is perfect to meet these expectations."
Sindi Melgar
Customer Service Manager
,
Baby Gold
"At 6pm on the second day of Black Friday week, our CX agent said: ‘Alright, I’ll see you tomorrow. We’re at inbox zero.’ Without AI Agent, that wouldn’t happen."
Ron Shah
CEO and Co-Founder
,
Obvi
"Customers like that the discount code is coming from what looks like a chat. It's the most successful of all of our campaigns."
Mia Chapa
Sr. Director of Customer Experience
,
Glamnetic
“AI-powered Article Recommendations save our team hours each week, and they offer a great experience for customers. We spend less time answering repetitive questions, and 70% of customers who receive article recommendations don’t have any follow-ups.”
Toby Moors
Customer Happiness Specialist
,
Loop Earplugs
Automating low-stakes, high-volume tickets lets my team focus on meaningful, personalized conversations and boosted our CSAT to 4.77.
Clara Zaoui
Head of CRM and Customer Care
,
Joone
Our peak seasons are Father's Day, Black Friday, and Christmas. With Gorgias Automate, my team is on top for the 3 most important months of the year; Father's Day, Black Friday, and Christmas.
Shauna Clearly
Head of Ecommerce
,
Ekster

Frequently Asked Questions

Who’s Gorgias for?

Whether you’re scaling fast or leading the pack, if you’re focused on driving sales, automating support, and building loyal customers at scale, Gorgias is for you.

What are the different products available?

Gorgias offers a customer experience platform for support and marketing through two complementary products: Helpdesk and AI Agent.

What is Helpdesk?

Helpdesk is your all-in-one support hub designed specifically for ecommerce and Shopify. It unifies every customer channel and provides your team with the tools to deliver fast, reliable, and personalized support.

What is AI Agent?

AI Agent is your always-on ecommerce expert — resolving support questions instantly, converting shoppers with personalized chat, and automating actions like returns, order tracking, and more. All without a human in the loop.

Can someone give me a demo of Gorgias?

Absolutely. Our team can walk you through how Gorgias works, what AI Agent can do for your brand, and how to start seeing impact fast. Book a personalized demo whenever you’re ready.

How does Gorgias’ pricing work?

Gorgias' pricing is based on the number of tickets your team handles each month. Plans start at a base rate with a set number of tickets included, and you pay more as your ticket volume increases. They offer different tiers with additional features like automation, integrations, and analytics.

What counts as a billable ticket?

A billable ticket is a conversation initiated through one of the integrated channels which includes a message from an agent or a rule using Gorgias. A ticket that receives a response by an agent or a rule will only be counted as one billable ticket regardless of how many messages are sent or received on the thread. Note for chat tickets: If a customer responds to a chat ticket after 3 days of inactivity, this will create a new ticket which will be billable.

What is an automated resolution?

An automated  resolution is a customer request that gets fully resolved without agent involvement, by using AI Agent or another automation feature like Flows or Order Management. If the shopper still ends up talking to a support agent within 72h of the automated resolution, then then interaction will only be charged as a billable helpdesk ticket.

How much do overages cost?

If you exceed the number of tickets included in your monthly plan, any additional tickets will incur an overage fee. This means you’ll be charged a fixed cost for each ticket beyond your plan’s monthly limit. The overage rate varies depending on your specific plan. We monitor your usage and, if it’s more cost-effective, we’ll recommend upgrading to a higher-tier plan to better suit your needs and help you save on overage costs.

What is a SMS ticket?

Tickets become SMS tickets when at least one text message is sent from a customer to your team or vice versa. Once a ticket becomes an SMS ticket, you can continue texting at no extra charge.

What is a Voice ticket?

Tickets become Voice tickets when at least one phone call takes place between the customer and your team. Once a ticket becomes a Voice ticket, you can have multiple calls at no extra charge.

What are the pricing details of AI Agent?

AI Agent resolutions are priced at $0.90 each on annual plans or $1.00 on monthly plans. Each AI Agent resolution also counts as a helpdesk ticket and is billed accordingly.

Note: Helpdesk tickets include messages sent by a human agent, an rule, or the AI Agent.

Will I pay for tickets that are just newsletters, spam or auto-responders?

No. Gorgias filters out newsletters, spam, and auto-responders automatically—so you only pay for tickets that actually need a response.

Can we choose between annual and monthly subscriptions?

Yes, Gorgias offers both monthly and annual subscription options. Monthly plans are billed on a recurring monthly basis, while annual plans are billed upfront for the 12 months.

How many seats do I have for my team?

The number of seats for your team depends on the plan that you choose!

How do I cancel my Gorgias Subscription or trial?

To cancel your Gorgias subscription or trial, go to Settings > Billing in your Gorgias dashboard and click Cancel Subscription. If you're on a trial, cancellation will stop billing after the trial ends.

Do I have to pay state sales tax on my Gorgias subscription?

Yes, Gorgias charges state sales tax where required by law. The exact amount depends on your billing address and local tax regulations.

Do I have access to a Customer Success Manager ?

Access to a Customer Success Manager depends on your Gorgias plan. Higher-tier plans typically include a dedicated CSM, while lower-tier plans may have access to general support and resources.

How can I contact Gorgias support?

You can contact Gorgias support via live chat in your dashboard or by emailing support@gorgias.com.

Can I import my tickers from my previous helpdesk?

Yes, Gorgias supports ticket imports from most major helpdesks. Their team can help you migrate your data during onboarding.

Do I have access to all features during trial?

Yes, the Gorgias trial gives you access to all features so you can fully test the platform before committing.

How long is the trial period?

The Gorgias trial period lasts 7 days.

Do I need to enter any payment info to get started?

No, you don’t need to enter payment info to start the Gorgias trial.

How is my data secured with your platform?

At Gorgias, we prioritize the security of your data. Our platform employs industry-standard security measures, including encryption protocols for data at rest and in transit, strict access controls, and continuous monitoring to protect against unauthorized access. We adhere to best practices in data security to ensure that your information remains confidential and secure.

Are you compliant with GDPR, CCPA, and other data privacy regulations?

Yes, Gorgias is fully compliant with GDPR, CCPA, and other major global data protection frameworks. We adhere to strict privacy and handling guidelines to protect customer data, and we offer tools to help merchants meet their own compliance obligations.

Where is my data stored?

Our servers are hosted in Google Cloud Platform's data centers, and are located in the United States, European Union, and Australia, ensuring that customer data is hosted in the region closest to them for optimal performance, reduced latency, and regional data residency compliance.

How does Gorgias manage customer data removal?

Gorgias customers retain the full ownership of their data. Gorgias customers are able to delete individual shoppers' data and tickets. And in any case, customers' data is removed from Gorgias data stores within 90 days of the termination of the contractual agreement.

Do you offer Single Sign-On (SSO), user permissions, or audit logs for enterprise security?

Yes, Gorgias supports Single Sign-On (SSO) for Google and Microsoft 365 accounts, granular user permissions, and audit logs—designed for teams that require enterprise-grade access control and visibility. These features help security-conscious organizations manage team access securely and efficiently.