For smaller brands getting started on one platform.
Billed monthly · cancel anytime
For growing brands whose support volume is outpacing their team.
$924 billed annually
For scaling brands that let AI resolve and sell, with revenue analytics.
$5,652 billed annually
For high-volume brands: peak-ready automation, dedicated support.
$14,724 billed annually
For teams over 5,000 conversations a month with complex security, compliance, or integration needs.
Starter | Basic | ProMost popular | Advanced | |
|---|---|---|---|---|
| Overview | ||||
| Billable tickets included | 50 / month | 300 / month | 2,000 / month | 5,000 / month |
| Plan price | $10 | $60 | $360 | $900 |
| Overage ticket cost | +$0.40 / ticket | +$40 / 100 tickets | +$36 / 100 tickets | +$36 / 100 tickets |
| API rate limit | 2 requests/sec | 2 requests/sec | 2 requests/sec | 2 requests/sec |
| User seats | 3 | 500 | 500 | 500 |
| Connect your Ecommerce store | ||||
| Shopify / Shopify Plus | ||||
| BigCommerce | — | |||
| Magento | — | — | ||
| WooCommerce | ||||
| Multi-stores | Unlimited | Unlimited | Unlimited | Unlimited |
| Centralize every support interaction | ||||
| Live chat | ||||
| TikTok | ||||
| Voice | — | w/ Voice add-on | w/ Voice add-on | w/ Voice add-on |
| SMS | — | w/ SMS add-on | w/ SMS add-on | w/ SMS add-on |
| Integrate your entire stack | ||||
| Active integrations | up to 150 | up to 150 | up to 150 | up to 150 |
| Integration library | 189 apps | 189 apps | 189 apps | 189 apps |
| Klaviyo | ||||
| Yotpo | ||||
| Recharge | ||||
| Postscript | ||||
| Automate your work | ||||
| Macros | ||||
| Rules | ||||
| Intent & sentiment detection | ||||
| Chat campaigns | ||||
| Rule templates | ||||
| Flows | w/ AI Agent | w/ AI Agent | w/ AI Agent | w/ AI Agent |
| Order Management | w/ AI Agent | w/ AI Agent | w/ AI Agent | w/ AI Agent |
| Article Recommendations | w/ AI Agent | w/ AI Agent | w/ AI Agent | w/ AI Agent |
| Help Center / FAQ | 10 Help Centers | 10 Help Centers | 10 Help Centers | 10 Help Centers |
| AI Agent (included on every plan) | ||||
| Per automated interaction | $1.00 | $0.90 | $0.90 | $0.90 |
| Pre-trained on 18+ verticals | ||||
| Brand voice & guardrails | — | |||
| Actions (cancel, discount, apply) | — | |||
| Measure and improve your support | ||||
| Support performance statistics | ||||
| Live statistics | ||||
| Revenue statistics | — | — | ||
| Automation statistics | w/ AI Agent | w/ AI Agent | w/ AI Agent | w/ AI Agent |
| Satisfaction survey | ||||
| User management | ||||
| SSO | ||||
| Team management | ||||
| User permissions | ||||
| Support & onboarding | ||||
| Tier | Community | Standard | Specialist | Dedicated |
| Dedicated CSM | — | — | — | |
| Onboarding | Self-serve | Self-serve | 1:1 onboarding | White-glove |
| SLA | — | — | — | |
| Security | ||||
| Audit logs | — | — | ||
| GDPR / CCPA compliance | ||||
