"I believe that AI combined with human agents is the future—that’s where we’re going to see perfect customer experience."
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Rep AI: The AI Sales Concierge
Gorgias + Rep AI gives your store 100% support coverage
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Rep is your AI-Powered Sales Concierge. Its job is simple: to provide individualized shopping assistance to everyone who wants it so you convert more traffic, increase sales, and provide around-the-clock support with Gorgias.
We have seen merchants sometimes triple their conversions and the AI handle redundant support requests so humans can take care of the more complex issues.
Powerful features include:
- Rescue Potential Lost Revenue: With Rep's behavioral AI, it can read digital "body language" and know precisely when shoppers get stuck. Rep greets and assists shoppers from there, and boosts your overall conversions.
- Conversational Search & Discovery: Using a powerful NLU engine (natural language understanding), Rep understands shopper intent and semantics, so they can find and discover products fast — "What size dress do you want? What's the occasion?"
- Recommendations: suggests similar items & complementary products for upsells at just the right moment — "Would you like a silk scarf to go with that?"
- 1-click Shopify integration: Absorbs your catalog, data, and even your FAQs
- Works seamlessly with major Shopify Apps: Gorgias (of course), Postscript, Klavio, Tapcart, etc.
- Every Conversation Recorded: Gorgias (of course), Postscript, Klavio, Tapcart, etc.
When your live agents aren't around, Rep becomes your brand ambassador. With AI, you can offer concierge-like attention and service at scale.
Bottom line: We guarantee results or your money back (60 days). You also get a free 30-day trial to see the results for yourself.
Get higher conversions — sometimes up 3x. Increase AOV — average uplift of 9%. And more revenue. Come try the self-serve demo for yourself.
Give your store 100% coverage. When humans aren't around, AI will give every shopper the attention they need. Human support is just one message away.
When people need human assistance, there's a seamless handoff from Rep AI to Gorgias—all within the Rep interface so there's zero disruption.
Every AI conversation is recorded. Like with Gorgias, every chat is recorded. You get an unprecedented level of customer feedback and voice at scale.
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