Kangaroo Loyalty Rewards

Kangaroo's Seamless Integration with Gorgias

Enhance your customer service experience with Kangaroo's seamless integration with Gorgias. This powerful tool provides customer support agents with direct access to critical loyalty information, ensuring they can deliver personalized and efficient service. Here’s what you can do with the Gorgias integration:

Key Features:

1. View Customer Loyalty Information:
   • Point Balance: Quickly access the customer's current loyalty points balance to assist with inquiries and rewards.
   • Tier Status: Check the customer's loyalty tier status to provide context-aware service and acknowledge their loyalty.
   • Referral Link: Retrieve the customer's referral link, allowing you to support their efforts in sharing your brand with others.
   • Macros: Insert the point balance, tier status and referral link in tickets and emails with customers.
2. Adjust Loyalty Points:
   • Modify Points: Effortlessly add or subtract loyalty points for customers, whether to resolve issues, reward loyalty, or correct errors.
3. Assign Free Shipping Offers:
   • Grant Free Shipping: Instantly assign a free shipping offer to customers when required, helping to turn a potentially negative experience into a positive one.

With this integration, your support team can effortlessly manage loyalty-related inquiries, making your customer interactions more efficient and rewarding. Empower your agents to provide top-tier service with all the loyalty information and tools they need at their fingertips.

Boost customer satisfaction and loyalty with Kangaroo's seamless integration with Gorgias.

Kangaroo is also integrated with your favourite POS and e-commerce platforms such as Lightspeed, Heartland, WooCommerce and more!

View Customer Loyalty Information

• View and adjust your customer's Point Balance.
• Tier Status.
• Referral Link.

Adjust Loyalty Points:

• Modify Points: Effortlessly add or subtract loyalty points for customers, whether to resolve issues, reward loyalty, or correct errors.

Assign Free Shipping Offers:

• Instantly assign a free shipping offer to customers when required, helping to turn a potentially negative experience into a positive one.