Real stories from real brands with real results

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53%+
decrease in resolution time

How mybacs Resolved Double the Tickets Without Increasing Headcount Using Gorgias

Flows
Helpdesk
Macros
Help Center
Mybacs
Commercial
EMEA
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13x
ROI
“Once we set up chat campaigns, our bounce rate dropped 37% — almost immediately. Gorgias Convert is a no-brainer. The setup is so simple, and the GMV uplift was way beyond what we had expected.”
Ren Fuller-Wasserman
Sr. Director of Customer Experience

How TUSHY Uses Shopping Assistant to Drive 190% Higher Chat Conversion Rate By Building Customer Confidence

AI Agent
Shopping Assistant
Tushy
Commercial
USA
Zendesk
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4.74/5
CSAT during BFCM

How Osea Malibu Cut QA Time by 75% and Boosted Customer Satisfaction with Gorgias Auto QA

AI Agent
Osea Malibu
Enterprise
USA
Zendesk
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50%
cost reduction in platform fees

How Oscaro Power Spends 25% Less Time Per Phone Ticket By Switching to Gorgias Voice From Zendesk Voice

Other
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Oscaro Power
Zendesk
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99%
decrease in FRT during BFCM 2024

How Trove Brands Cut Misshipments by 70% with AI Agent’s Instant Cancellations

AI Agent
Trove Brands
Enterprise
USA
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40%
automation rate
"Customers like that the discount code is coming from what looks like a chat. It's the most successful of all of our campaigns."
Mia Chapa
Sr. Director of Customer Experience

How Glamnetic Uses AI Agent to Handle 40% of Support Volume With "Mind-Blowing" Results

AI Agent
Glamnetic
Commercial
USA
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Hear directly from our customers

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"When we first started with Gorgias, our goal was to hit 30% automation in 30 days. We surpassed that and are now above 50% automation, and we’re still climbing."
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Courtney Bajek
Customer Service Lead at Orthofeet
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“This is for the forward-thinking leaders who, like me, know that embracing AI isn’t just an option — it’s the future of customer experience.”
Katia Komar
Sr. Manager of Ecommerce and Customer Service Operations, UK
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"By automating 45% of interactions, our agents can now focus on backend operations, process improvements, and engaging in deeper conversations with our customers."
Emily McEnany
Senior CX Manager
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“This is for the forward-thinking leaders who, like me, know that embracing AI isn’t just an option — it’s the future of customer experience.”
Katia Komar
Sr. Manager of Ecommerce and Customer Service Operations, UK
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"When we first started with Gorgias, our goal was to hit 30% automation in 30 days. We surpassed that and are now above 50% automation, and we’re still climbing."
Courtney Bajek headshot
Courtney Bajek
Customer Service Lead at Orthofeet
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"By automating 45% of interactions, our agents can now focus on backend operations, process improvements, and engaging in deeper conversations with our customers."
Emily McEnany
Senior CX Manager