Real stories from real brands with real results

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70
agents using Gorgias Voice
"Having all our tickets centralized in Gorgias, whether from calls, emails, or SMS, lets us manage customer history seamlessly and deliver better service."
Jesse Straeter
CEO

How New Holland Rochester Has Boosted Efficiency for 70 Agents and Cut Phone Support Costs with Gorgias Voice

Other
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New Holland Rochester
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98%
improvement in first response time
"On a given day, we might be on the phone with a customer, looking up a past order, checking for recent reviews, and then processing a return. Gorgias brings all of that into a simple, efficient interface instead of making our team work out of 5 different tools."
Tamara Dougherty
VP of Call Center and CX

How Boston Proper Automates 36% of Support Volume to Focus on Revenue-Generating Channels

AI Agent
Boston Proper
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75%+
of tickets resolved in one-touch

How One Block Down Increased Their Automation Rate and Delivers Personalized Service with Gorgias

AI Agent
Helpdesk
One Block Down
Commercial
EMEA
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50%
reduction in customer response times

How Hindbag Cut Response Time in Half and Boosted Repeat Purchase Rate 12x with Gorgias and Loyoly

Helpdesk
Macros
Hindbag
Commercial
EMEA
Gmail
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30%
email automation rate

How Arcade Belts Cut Support Ticket Volume in Half with AI Agent

Sporting Goods
AI Agent
Arcade Belts
Small-Mid Sized
USA
Zendesk
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20+
upsells per week

How Obvi Generated More Than $22,000 in 2 Months by Adding Phone Support

AI Agent
Flows
Aventus
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Hear directly from our customers

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"When we first started with Gorgias, our goal was to hit 30% automation in 30 days. We surpassed that and are now above 50% automation, and we’re still climbing."
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Courtney Bajek
Customer Service Lead at Orthofeet
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“This is for the forward-thinking leaders who, like me, know that embracing AI isn’t just an option — it’s the future of customer experience.”
Katia Komar
Sr. Manager of Ecommerce and Customer Service Operations, UK
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"By automating 45% of interactions, our agents can now focus on backend operations, process improvements, and engaging in deeper conversations with our customers."
Emily McEnany
Senior CX Manager
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“This is for the forward-thinking leaders who, like me, know that embracing AI isn’t just an option — it’s the future of customer experience.”
Katia Komar
Sr. Manager of Ecommerce and Customer Service Operations, UK
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"When we first started with Gorgias, our goal was to hit 30% automation in 30 days. We surpassed that and are now above 50% automation, and we’re still climbing."
Courtney Bajek headshot
Courtney Bajek
Customer Service Lead at Orthofeet
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"By automating 45% of interactions, our agents can now focus on backend operations, process improvements, and engaging in deeper conversations with our customers."
Emily McEnany
Senior CX Manager