The best brands make every conversation count

Meet the teams that are turning support into a revenue generator with Gorgias.

Orthofeet Took a Step in the Right Direction by Automating 56% of Tickets in 2 Months With Gorgias

more shipping addresses edited in time by AI Agent

“If it's an address change, we would have to reship a package to the correct address because it's not the customer's fault. Now, with Actions, it's instantaneous.”

Mia Chapa

VP of CX and Strategic Initiatives at Glamnetic

How Glamnetic Eliminates the Hidden Cost of Manual Order Modifications

21%

of subscription cancellations resolved end-to-end by AI Agent

“AI Agent isn’t limited to cancellation anymore. It now offers customers the option to skip or pause, giving us another chance to retain the relationship.”

Tamara Preece

Customer Experience Manager at UKLASH

How UKLASH Automated 1 in 5 Subscription Cancellations End-to-End With Actions

Real stories from real brands with real results

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Automotive

Consumer Electronics

Furniture

Internet

Other

Retail

Sporting Goods

Sports

AI Agent

Helpdesk

Shopping Assistant

SMS

39%

faster first resolution time

How Rumpl Recouped $8,000 in Return Fees and Achieved 4.89 CSAT With Loop and Gorgias

Customer Sidebar

Helpdesk

Order management

Macros

Rumpl

Zendesk

410

mutual clients from co-selling

How TalentPop Expanded its Customer Base by Partnering With Gorgias

AI Agent

Convert

Flows

Order management

TalentPop

99.8%

faster first response time

"I believe that AI combined with human agents is the future—that’s where we’re going to see perfect customer experience."

Tosha Moyer

Senior CX Manager

How AI Agent Became #1 in Ticket Replies & Resolution Speed for Psycho Bunny’s CX Team

AI Agent

Psycho Bunny

98.2%

faster first response time than team average

How AI Agent Automates 28% of Tickets for Love in Faith With 98% Faster FRT Than Team Average

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Love in Faith

50%

automation rate

"At 6pm on the second day of Black Friday week, our CX agent said: ‘Alright, I’ll see you tomorrow. We’re at inbox zero.’ Without AI Agent, that wouldn’t happen."

Ron Shah

CEO and Co-Founder

How Obvi Manages 150+ Tickets Per Day With 1.5 Support Agents

AI Agent

Flows

Obvi

Commercial

USA

Gmail

60%+

of tickets automated

“When used right, AI removes friction, personalizes experiences, and frees teams to focus on what truly matters: creating meaningful connections.”

Molly Wallace Kerrigan

VP Marketing

How Shinesty Automates 60% of Tickets to Scale CX with a Team of 5

AI Agent

Flows

Order management

Shinesty

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Hear directly from our customers

How Pepper’s AI Agent Automates 54% of Support and Converts 19% of Conversations

Read the case study ->

Orthofeet employees looking at an orthopaedic shoe.

Orthofeet Took a Step in the Right Direction by Automating 56% of Tickets in 2 Months With Gorgias

Read the case study ->

Psycho Bunny employees looking at a rack of clothing.

How Psycho Bunny Avoided Adding Additional Headcount While Doubling Revenue

Read the case study ->

56%

automation rate in <2 months

"When we first started with Gorgias, our goal was to hit 30% automation in 30 days. We surpassed that and are now above 50% automation, and we’re still climbing."

Courtney Bajek

Customer Service Lead at Orthofeet

0

returns from AI-influenced sales thanks to smarter recommendations

“This is for the forward-thinking leaders who, like me, know that embracing AI isn’t just an option — it’s the future of customer experience.”

Katia Komar

Sr. Manager of Ecommerce and Customer Service Operations, UK

$100,000

saved per year

"By automating 45% of interactions, our agents can now focus on backend operations, process improvements, and engaging in deeper conversations with our customers."

Emily McEnany

Senior CX Manager

0

returns from AI-influenced sales thanks to smarter recommendations

“This is for the forward-thinking leaders who, like me, know that embracing AI isn’t just an option — it’s the future of customer experience.”

Katia Komar

Sr. Manager of Ecommerce and Customer Service Operations, UK

56%

automation rate in <2 months

"When we first started with Gorgias, our goal was to hit 30% automation in 30 days. We surpassed that and are now above 50% automation, and we’re still climbing."

Courtney Bajek

Customer Service Lead at Orthofeet

$100,000

saved per year

"By automating 45% of interactions, our agents can now focus on backend operations, process improvements, and engaging in deeper conversations with our customers."

Emily McEnany

Senior CX Manager