Product tour
Products
Helpdesk
All messages from every channel in one centralized inbox
AI Agent
Smart, scalable, and still so you.
Channel add-ons
Voice
Support by phone, from your Helpdesk
SMS
Respond to inbound text messages
Solutions
Automated support workflow
Instantly resolve 60% of support inquiries
Drive sales
Engage every shopper like your best in-store rep.
Integrations
Shopify
The #1 CX platform for Shopify
App Store
Connected to your entire stack
View all ecommerce platforms ->
Product Tour
See Gorgias in action
Explore Gorgias through 3-minute interactive product tour ->
See what’s new
Spring Product Release
Meet your new Shopping Assistant, unlock insights faster, and gain full journey visibility ->
Products
Helpdesk
All messages from every channel in one centralized inbox
AI Agent
Smart, scalable, and still so you
Channel add-ons
Voice
Support by phone, from your Helpdesk
SMS
Respond to inbound text messages
Solutions
Automated support workflow
Instantly resolve 60% of support inquiries
Drive sales
Engage every shopper like your best in-store rep
Integrations
Shopify
The #1 CX platform for Shopify
App Store
Connected to your entire stack
View all ecommerce platforms ->
Product Tour
See Gorgias in action
Explore Gorgias through 3-minute interactive product tour ->
See what’s new
Spring Product Release
Meet your new Shopping Assistant, unlock insights faster, and gain full journey visibility ->
Centralize 1:1 interactions
Email
Social media
Live chat
Voice
SMS (New!)
AUTOMATE YOUR WORK
Rules
Automate with precision
Self-service
Intents & sentiment detection
Macros
Respond faster
Automation add-on
Respond faster
Flows
Respond faster
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Order management
Customer Sidebar
Multi-Stores
Views
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Live Statistics
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Support performance
Your control center
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Magento
BigCommerce
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List of Data Subprocessors
Last revised on
March 15, 2023
For Everyone
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List of Data Subprocessors
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For Customers
Master Subscription Agreement
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Referral Agreement
Referral Program Guide
API License Agreement
Security
Security at Gorgias
Vulnerability Disclosure Policy
List of Data Subprocessors
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1. Infrastructure Sub-Processors
Sub-Processors
Purpose
Location
Cloudflare
Third-party content delivery network
United States
Google Cloud Platform
Cloud Service Provider
United States, European Union and Australia
Segment
Data Infrastructure
United States
Confluent
Full-scale data streaming platform
United States
2. Feature Specific Sub-Processors
Sub-Processors
Purpose
Location
Appcues
Survey and onboarding
United States
Amplitude
Product analytics
United States
Circle
Community hosting platform
United States
Customer io.
Customer communication
United States
Datadog
Querying and performing analytics
United States
Fivetran
Data ingestion for analytics purpose
United States
Google Workspace and Analytics
Email, file storage, video
United States
Hubspot
Third-party CRM
United States
OpenAi
AI research and deployment company
United States
Pandadoc
E-Signature legal
United States
Sentry
Application error logging
United States
Stripe
Customer payments
United States
Smooch
Chat data
United States
Twilio, Inc.
Voice functionality and SMS
United States
3. Gorgias Affiliate Sub-Processors
Sub-Processors
Purpose
Location
Gorgias SAS
Service and Support
France
Gorgias Helpdesk Inc
Service and Support
Canada
Gorgias Inc
Service and Support
Australia
Gorgias d.o.o
Service and Support
Serbia