Gorgias Implementation
Holistic onboarding to transform your CX from the Gorgias team
See how we make setting up and migrating to Gorgias easy, customize it for your needs, and turn it into your team’s new favorite tool.
Why do Gorgias brands love the onboarding experience?
Switching tools doesn’t mean starting over. With our 1-click migration from Zendesk, you can bring over FAQs, past messages, Macros, users, tags, and ticket fields.
Moving from Gmail or another helpdesk? We’ll handle the migration so you can be up and running within a week.
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Partner with a dedicated Implementation Manager with extensive experience onboarding brands like yours onto Gorgias. Meet 2-5 times to connect your channels and apps, build core workflows and automations, and learn the fundamentals of Gorgias.
Bring all your conversations and data into Gorgias. Easily update orders, edit subscriptions, manage loyalty programs, and more — all within Gorgias.
- Powerful, turnkey integrations with 100+ apps
- Open API to build and customize integrations
- Custom Solutions team to build integrations on your behalf (custom quote available upon request)
Our Implementation Managers are expert CX consultants that can get you up and running quickly. Average time to launch is 60 days, even for brands with multiple stores and complex setups. We work with you and all stakeholders to ensure your timeline is achieved.
Gorgias is designed to be user-friendly and simple for your entire team to learn. Extend your onboarding and train your team with:
- Gorgias Academy training and certification
- Detailed, up-to-date Help Documentation
- Weekly webinars and masterclasses
- Monthly Town Halls with our Product Team
- In-product tips, tricks, and benchmarks
Automate 50% of your support in 50 days with premium 50-in-50 implementation
Automate 50-in-50 takes your account to the next level.
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Hear directly from brands about how Gorgias transformed their CX
"We used to use Salesforce but Gorgias integrates much better with Shopify and other ecommerce tools. While Salesforce needed heavy development, Gorgias connected to our entire stack with just a few clicks. Our team can now manage workflows without needing custom development — we save $100k/year by switching.”
“Working with the Gorgias team was fantastic. Richard, our Implementation Manager, and Shayan, our Customer Success Manager, were incredibly responsive and knowledgeable. We had set meetings and checklists to guide us through the experience. It made the transition quite seamless for us.”
Deliver an exceptional customer experience right out of onboarding
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