Convert searches into sales with proactive engagement

Shoppers often struggled to find specific items on this apparel brand’s website.

To help them locate what they were looking for, the brand leveraged Shopping Assistant to engage customers at the right moment, proactively sending personalized messages based on their searches, with guidance and a direct link to the product.

By anticipating shopper intent and providing instant support, the brand made it effortless for customers to find what they needed, turning moments of friction into seamless conversions.