Show customers the rewards and discounts already available to them

This beauty brand uses AI Agent to act on loyalty, rewards, and discount lookup requests, from checking point balances to identifying available perks.

When a customer asks how to use their rewards points, AI Agent automatically looks up their balance, gives clear redemption steps, and notices what’s already in their cart to surface eligible perks, like free shipping, without the shopper having to ask.

By connecting rewards and cart details in real time, the brand helps shoppers get more value from every order while reducing repetitive loyalty and discount questions.