Support customers with product knowledge from discovery to checkout

This brand wanted to eliminate confusion during the shopping experience and guide customers through to purchase.

Shoppers often weren’t sure whether bikini tops and bottoms were sold together or separately, which led to hesitation at checkout.

Using Shopping Assistant, the brand was able to instantly clarify what was included with each product, collect the shopper’s size for both pieces, confirm availability, and help them add the items to their cart.

By resolving uncertainty and providing step-by-step support, the brand made it easy for shoppers to complete their purchase with confidence.