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Products
Helpdesk
All messages from every channel in one centralized inbox
AI Agent
Smart, scalable, and still so you
Channel add-ons
Voice
Support by phone, from your Helpdesk
SMS
Respond to inbound text messages
Solutions
Automated support workflow
Instantly resolve 60% of support inquiries
Drive sales
Engage every shopper like your best in-store rep
Integrations
Shopify
The #1 CX platform for Shopify
App Store
Connected to your entire stack
View all ecommerce platforms ->
Product Tour
See Gorgias in action
Explore Gorgias through 3-minute interactive product tour ->
See what’s new
Spring Product Release
Meet your new Shopping Assistant, unlock insights faster, and gain full journey visibility ->
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Lauren Strapagiel
Content Writer
LinkedIn
Lauren Strapagiel is a journalist and content marketer based in Calgary, Alberta.
Articles by Lauren Strapagiel
Playbook
CX Design
Using Social Commerce to Drive Growth & Revenue for Your Business
15 min read . By Lauren Strapagiel
By Lauren Strapagiel
Social Media
Ecommerce Growth
Order Fulfillment for Ecommerce: Process, Tips, & Tools
17 min read . By Lauren Strapagiel
By Lauren Strapagiel
Fulfillment and Returns
13 Live Chat Support Metrics to Measure and Improve Your Chat Strategy
15 min read . By Lauren Strapagiel
By Lauren Strapagiel
Live Chat
Customer Service Measurement
Ecommerce Payment Processing: How It Works & The Best Providers
13 min read . By Lauren Strapagiel
By Lauren Strapagiel
Ecommerce Conversion
Apps and Integrations
5 Types of Ecommerce Inventory Management (+ Tips and Tools)
18 min read . By Lauren Strapagiel
By Lauren Strapagiel
Fulfillment and Returns
10 Customer Apology Email Templates to Help Retain Business
12 min read . By Lauren Strapagiel
By Lauren Strapagiel
Customer Experience
Chatbot vs. Live Chat Software: What's the Right Solution?
13 min read . By Lauren Strapagiel
By Lauren Strapagiel
Live Chat
Automation and Self-Service
Black Friday Trends: What The Statistics Tell Us About BFCM & Ecommerce
9 min read . By Lauren Strapagiel
By Lauren Strapagiel
Black Friday—Cyber Monday (BFCM)
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