Real stories from real brands with real results

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39%
automation rate

How Nude Project Resolves 74% of Tickets in One Touch with Gorgias’s AI Agent

AI Agent
Nude Project
Enterprise
EMEA
Zendesk
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24%
automation rate

How buah Cut Response Times from 3 Days to 40 Seconds with Gorgias’s AI Agent

AI Agent
buah
Commercial
EMEA
Zendesk
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19.2x
ROI on AI-driven sales interactions
"With Penelope [our AI Agent] on board, we’re turning customer support from a cost center to a revenue generator."
Gabrielle McWhirter
CX Operations Lead

How Pepper’s AI Agent Automates 54% of Support and Converts 19% of Conversations

AI Agent
Shopping Assistant
Pepper
Enterprise
USA, Global
Gladly
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99%
decrease in FRT

How Caitlyn Minimalist Increased One-Touch Tickets by 300% and Reached a 20% Conversion Rate with AI Agent for Support and Sales

AI Agent
Helpdesk
Caitlyn Minimalist
Commercial
USA
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53%+
decrease in resolution time

How mybacs Resolved Double the Tickets Without Increasing Headcount Using Gorgias

Flows
Helpdesk
Macros
Help Center
Mybacs
Commercial
EMEA
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13x
ROI
“Once we set up chat campaigns, our bounce rate dropped 37% — almost immediately. Gorgias Convert is a no-brainer. The setup is so simple, and the GMV uplift was way beyond what we had expected.”
Ren Fuller-Wasserman
Sr. Director of Customer Experience

How TUSHY Uses Shopping Assistant to Drive 190% Higher Chat Conversion Rate By Building Customer Confidence

AI Agent
Shopping Assistant
Tushy
Commercial
USA
Zendesk
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Hear directly from our customers

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"When we first started with Gorgias, our goal was to hit 30% automation in 30 days. We surpassed that and are now above 50% automation, and we’re still climbing."
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Courtney Bajek
Customer Service Lead at Orthofeet
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“This is for the forward-thinking leaders who, like me, know that embracing AI isn’t just an option — it’s the future of customer experience.”
Katia Komar
Sr. Manager of Ecommerce and Customer Service Operations, UK
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"By automating 45% of interactions, our agents can now focus on backend operations, process improvements, and engaging in deeper conversations with our customers."
Emily McEnany
Senior CX Manager
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“This is for the forward-thinking leaders who, like me, know that embracing AI isn’t just an option — it’s the future of customer experience.”
Katia Komar
Sr. Manager of Ecommerce and Customer Service Operations, UK
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"When we first started with Gorgias, our goal was to hit 30% automation in 30 days. We surpassed that and are now above 50% automation, and we’re still climbing."
Courtney Bajek headshot
Courtney Bajek
Customer Service Lead at Orthofeet
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"By automating 45% of interactions, our agents can now focus on backend operations, process improvements, and engaging in deeper conversations with our customers."
Emily McEnany
Senior CX Manager