The best brands make every conversation count

Meet the teams that are turning support into a revenue generator with Gorgias.

Orthofeet Took a Step in the Right Direction by Automating 56% of Tickets in 2 Months With Gorgias

more shipping addresses edited in time by AI Agent

“If it's an address change, we would have to reship a package to the correct address because it's not the customer's fault. Now, with Actions, it's instantaneous.”

Mia Chapa

VP of CX and Strategic Initiatives at Glamnetic

How Glamnetic Eliminates the Hidden Cost of Manual Order Modifications

21%

of subscription cancellations resolved end-to-end by AI Agent

“AI Agent isn’t limited to cancellation anymore. It now offers customers the option to skip or pause, giving us another chance to retain the relationship.”

Tamara Preece

Customer Experience Manager at UKLASH

How UKLASH Automated 1 in 5 Subscription Cancellations End-to-End With Actions

Real stories from real brands with real results

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Automotive

Consumer Electronics

Furniture

Internet

Other

Retail

Sporting Goods

Sports

AI Agent

Helpdesk

Shopping Assistant

SMS

50%

cost reduction in platform fees

How Oscaro Power Spends 25% Less Time Per Phone Ticket By Switching to Gorgias Voice From Zendesk Voice

Other

No items found.

Oscaro Power

Zendesk

99%

decrease in FRT during BFCM 2024

How Trove Brands Cut Misshipments by 70% with AI Agent’s Instant Cancellations

AI Agent

Trove Brands

Enterprise

USA

2.2x

more shipping addresses edited in time by AI Agent

“If it's an address change, we would have to reship a package to the correct address because it's not the customer's fault. Now, with Actions, it's instantaneous.”

Mia Chapa

VP of CX and Strategic Initiatives at Glamnetic

How Glamnetic Eliminates the Hidden Cost of Manual Order Modifications

AI Agent

Glamnetic

Enterprise

USA

agents using Gorgias Voice

"Having all our tickets centralized in Gorgias, whether from calls, emails, or SMS, lets us manage customer history seamlessly and deliver better service."

Jesse Straeter

CEO

How New Holland Rochester Has Boosted Efficiency for 70 Agents and Cut Phone Support Costs with Gorgias Voice

Other

No items found.

New Holland Rochester

98%

improvement in first response time

"On a given day, we might be on the phone with a customer, looking up a past order, checking for recent reviews, and then processing a return. Gorgias brings all of that into a simple, efficient interface instead of making our team work out of 5 different tools."

Tamara Dougherty

VP of Call Center and CX

How Boston Proper Automates 36% of Support Volume to Focus on Revenue-Generating Channels

AI Agent

Boston Proper

75%+

of tickets resolved in one-touch

How One Block Down Increased Their Automation Rate and Delivers Personalized Service with Gorgias

AI Agent

Helpdesk

One Block Down

Commercial

EMEA

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Hear directly from our customers

How Pepper’s AI Agent Automates 54% of Support and Converts 19% of Conversations

Read the case study ->

Orthofeet employees looking at an orthopaedic shoe.

Orthofeet Took a Step in the Right Direction by Automating 56% of Tickets in 2 Months With Gorgias

Read the case study ->

Psycho Bunny employees looking at a rack of clothing.

How Psycho Bunny Avoided Adding Additional Headcount While Doubling Revenue

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56%

automation rate in <2 months

"When we first started with Gorgias, our goal was to hit 30% automation in 30 days. We surpassed that and are now above 50% automation, and we’re still climbing."

Courtney Bajek

Customer Service Lead at Orthofeet

returns from AI-influenced sales thanks to smarter recommendations

“This is for the forward-thinking leaders who, like me, know that embracing AI isn’t just an option — it’s the future of customer experience.”

Katia Komar

Sr. Manager of Ecommerce and Customer Service Operations, UK

$100,000

saved per year

"By automating 45% of interactions, our agents can now focus on backend operations, process improvements, and engaging in deeper conversations with our customers."

Emily McEnany

Senior CX Manager

returns from AI-influenced sales thanks to smarter recommendations

“This is for the forward-thinking leaders who, like me, know that embracing AI isn’t just an option — it’s the future of customer experience.”

Katia Komar

Sr. Manager of Ecommerce and Customer Service Operations, UK

56%

automation rate in <2 months

"When we first started with Gorgias, our goal was to hit 30% automation in 30 days. We surpassed that and are now above 50% automation, and we’re still climbing."

Courtney Bajek

Customer Service Lead at Orthofeet

$100,000

saved per year

"By automating 45% of interactions, our agents can now focus on backend operations, process improvements, and engaging in deeper conversations with our customers."

Emily McEnany

Senior CX Manager