Win back customers with Gorgias & Yotpo

Provide rapid and personalized support to your shoppers without switching tabs all day long.

preferred partner

Win back customers with Gorgias & Yotpo

Quickly respond to negative reviews by managing Yotpo data directly in the Gorgias widget for personalized support across any channel.

Integration built in collaboration with
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 Helping 15,000 ecommerce brands automate CX with the power of AI
 Helping 15,000 ecommerce brands automate CX with the power of AI

Personalized customer conversations based on reviews

View product reviews directly in the Gorgias widget to quickly gauge customer sentiment and enable personalized interactions.

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Don’t Leave negative reviews Unanswered

Empower your agents to win back customers who leave negative reviews and use macros to solve them quickly. By offering product discounts as a gesture of goodwill, they can turn dissatisfied customers into loyal fans.

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Reply to Yotpo reviews right from Gorgias

Respond to reviews directly from Gorgias, publicly or privately in Yotpo, and show customers you care.

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Engage with customer reviews and elevate your customer support game

Enhanced Customer Insights

Get the full context and view customer purchase history, loyalty points, and website reviews from the customer sidebar.

Review Management

Access comprehensive customer review details, including average sentiment and rating, and top topics to engage with customers in one place.

Automated Ticket Generation

Easily moderate and track all customer reviews, as Gorgias automatically generates tickets for incoming reviews.

Streamlined Responses

Agents can respond to reviews publicly or privately with the help of comprehensive customer data and Macros.

"At OLIPOP, we’re always looking to have a holistic view of the customer to be able to offer the best possible experience. Having the ability to see their most recent reviews within the Gorgias platform is a total game-changer. "

Eli Weiss

Eli Weiss

Director of Customer Experience

at

olipop & yotpo

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Shopify’s top brands sell more and 
support better with Gorgias

40% of the top 1.5K Shopify brands choose Gorgias. Ready to join them?
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Trusted by 15,000 brands on their journey from first order to hundreds of millions in sales globally

Shopify's Only Premier Partner for CX

Gorgias deeply understands ecommerce brands. Its innovative conversational AI and unmatched Shopify integration help businesses harness customer conversations for impactful, scalable results.
Matt Cohn
Office of the President at Shopify

Grow your brand and lower costs

Learn Shopify brands automate 60% of support and lift online revenue by up to 32% with Gorgias
Dynamic recommendations | Convert shoppers with recommendations personalized on browsing behavior, past purchases, and cart contents.
Adaptive AI | Boost sales while protecting margins with adaptive AI that generates unique discount codes based on shopper behavior and intent.
Chat in checkout | Prevent cart abandonment by engaging customers when they enter shipping details, choose payments, and confirm orders.
Measure conversions | Track which interactions lead to sales to prove your revenue impact, incentivize agents, and optimize your strategy.
Track orders | Spend time on high-value interactions, not sharing order status over and over (and over). Let AI send instant, real-time updates.
Edit orders | Avoid costly misshipments by handling time-sensitive order edits before orders go to fulfillment—24/7, even if your team’s offline.
Complex updates | Customize workflows to fetch data and chain together updates across Shopify and your entire stack.
One-tab tool | Boost agent efficiency by resolving every ticket in one tab. Cancel, refund, duplicate, and edit without leaving your helpdesk.
Prioritize tickets | Focus your team on the most important interactions, such as time-sensitive channels, questions from big spenders, active subscribers, and any of your other priorities.
Multiple brands | Consolidate tools and connect all your sub-brands. Easily manage each brand’s teams, tickets, and reports independently.
Customer context | Give your team the context they need for 5-star interactions, with the most robust and customizable customer profiles.
Customer variables | Give agents a shortcut to personalization, with templates that automatically populate with customer information.
Phone conversations | Put customer context front-and-center to efficiently suggest products, create orders, and solve issues on phone.
1. Generate Revenue
Dynamic recommendations | Convert shoppers with recommendations personalized on browsing behavior, past purchases, and cart contents.
Adaptive AI | Boost sales while protecting margins with adaptive AI that generates unique discount codes based on shopper behavior and intent.
Chat in checkout | Prevent cart abandonment by engaging customers when they enter shipping details, choose payments, and confirm orders.
Measure conversions | Track which interactions lead to sales to prove your revenue impact, incentivize agents, and optimize your strategy.
2. Automate Support
Track orders | Spend time on high-value interactions, not sharing order status over and over (and over). Let AI send instant, real-time updates.
Edit orders | Avoid costly misshipments by handling time-sensitive order edits before orders go to fulfillment—24/7, even if your team’s offline.
Complex updates | Customize workflows to fetch data and chain together updates across Shopify and your entire stack.
3. Drive Efficiency
One-tab tool | Boost agent efficiency by resolving every ticket in one tab. Cancel, refund, duplicate, and edit without leaving your helpdesk.
Prioritize tickets | Focus your team on the most important interactions, such as time-sensitive channels, questions from big spenders, active subscribers, and any of your other priorities.
Multiple brands | Consolidate tools and connect all your sub-brands. Easily manage each brand’s teams, tickets, and reports independently.
4. Personalize
Customer context | Give your team the context they need for 5-star interactions, with the most robust and customizable customer profiles.
Customer variables | Give agents a shortcut to personalization, with templates that automatically populate with customer information.
Phone conversations | Put customer context front-and-center to efficiently suggest products, create orders, and solve issues on phone.

Explore tools for the entire ecommerce journey, all built for Shopify

AI Support Agent
Resolve 60% of support inquiries and increase team efficiency.
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Gorgias Helpdesk
All your customer support, all in one place.
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AI Shopping Assistant
Drive more sales through personalized pre-sales assistance.
Coming soon

“It's amazing that we're able to create any custom solutions we want with Gorgias's open API. We created a process to create tickets in Gorgias when high-risk orders come through Shopify. Gorgias is way more than a typically helpdesk.”

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“Gorgias is a great tool — streamlined and connected with Shopify in a really straightforward way that makes it easy to handle customer orders."

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"We used to use Salesforce but Gorgias integrates much better with Shopify and other ecommerce tools. While Salesforce needed heavy development, Gorgias connected to our entire stack with just a few clicks. Our team can now manage workflows without needing custom development — we save $100k/year by switching.”

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“Having all the information from both Shopify and ShipBob at our fingertips is a big thing for us. The Gorgias integration makes it so easy to answer customer questions quickly, instead of having to go from one platform to another on this big wild goose chase for information. It makes for a more efficient customer experience.”

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“We migrated from another popular ticketing system to Gorgias, which is highly integrated with the Shopify ecosystem. It really helps our CX teams to be efficient and accurate. When we're looking at first response time, CSAT, and NPS, we get the full scope of the experience instead of relying in silos.”

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“We were able to streamline our marketing approach because we can see each customer’s Shopify history within Gorgias. So our communication has become very customized, very personalized, which garners more responses as opposed to the very templated messages that usually happen with SMS marketing efforts.”

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Discover why more than 15,000 brands choose Gorgias
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