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The State of Conversational Commerce in 2026
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Convert More Shoppers Into Buyers
Turn conversations into sales with proven templates, setup guides, and real-world examples
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AI Agent
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60% of inquiries resolved instantly
Shopping Assistant
Engage shoppers like your best rep
Helpdesk
All messages in one central inbox
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Support by phone, from your helpdesk
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Explore Gorgias through 3-minute interactive product tour
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Autumn Product Release
Meet your new Shopping Assistant, unlock insights faster, and gain full journey visibility
Solutions
Gorgias for Enterprise
Where the largest Shopify brands deliver winning experiences
Industries
Clothing & Apparel
Subscriptions
Beauty & Cosmetics
Health & Wellness
Home & Garden
Use cases
Product Education
Proactive engagement
Pricing
Integrations
Ecommerce Platforms
Shopify
BigCommerce
Magento
WooCommerce
Preferred integrations
Loop Returns
Yotpo
Recharge
Bloomreach
Attentive
Explore all 100+ Apps →
Custom Integrations
Custom Integrations
Developer Docs
Become an app partner
Resources
Learn
Blog
Playbooks
Ebooks
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Customer Stories
Events
Community
Gorgias Academy
Help Center
Gorgias Community
Tools
ROI Calculator
SKU Generator
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Chapters
How to Automate
30%
+
of Tickets with AI Agent + Flows
A step-by-step guide to using Gorgias AI Agent to offer instant resolutions via email and chat.
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What's inside
ChapTer
1
Introduction: Why follow this playbook?
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ChapTer
2
Upgrade your website with self-service Flows
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ChapTer
3
Meet your newest teammate: AI Agent
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ChapTer
4
Make AI Agent smarter with an organized Help Center
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ChapTer
5
Control AI Agent’s behavior with Guidance
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ChapTer
6
Automate order updates with Actions
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ChapTer
7
Upsell products using AI Agent’s Shopping Assistant skills
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ChapTer
8
Observe AI Agent’s interactions, seamlessly in your helpdesk
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