Conversations that drive revenue, not just resolutions.
Bring your support team, customer data, workflows, and AI Agent together in one platform built for every stage of the customer journey.
We power customer conversations for 40% of Shopify brands
Get to know Gorgias
Built for brands that know every conversation counts. Automate routine tickets and personalize the rest.
AI Agent trained on your brand
One conversation. Everywhere.
One unified inbox across every channel, with live Shopify data and full customer context built into every conversation.
High-quality answers. Measurable results.
Engage. Guide. Convert.
8.83× ROI
“The AI upsells with a conversational tone that feels genuinely helpful, not pushy. It asks the right follow-up questions and improves AOV. It’s exactly how we train our human agents.”
AI Agent + Helpdesk
AI Agent + Helpdesk, built as one.
Most brands bolt third-party AI onto a generic helpdesk. Gorgias unifies AI and the inbox in a single platform, so agents and automation share context, resulting in faster, more accurate responses.
One AI Agent. Pre-sale to post-sale.
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Pre-trained on 1B+ conversations
Understands ecommerce, Shopify data, and customer intent from day one
Your rules. Your AI.
Apply your tone, policies, and SOPs with built-in guardrails
Automate 60% of support
Resolve inquiries automatically so your team can focus on high-impact work
AI coaching, built in
Proactive, real-time tips help agents improve with every conversation
Proactive, not reactive AI
Engage shoppers at the right moment with the right recommendations
Knows when to escalate to your team
Seamless hand-offs to human agents with context
One inbox. Full store context.
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One omnichannel inbox
Email, chat, SMS, WhatsApp, Instagram, and Facebook in one view
In-conversation actions
Cancel, discount, or upsell directly inside the conversation
Native Shopify integration
Pull up any order, customer, or product without leaving the ticket
300+ integrations
Recharge, Klaviyo, Yotpo, and more connected out of the box
Team collaboration
Route, assign, and manage tickets across your team
Revenue attribution reporting
See exactly how much revenue your support team generates
Customer stories
Our customers say it best
Every conversation is a revenue opportunity. Here's the proof.
$500M+
revenue driven through conversations
17,000+
ecommerce brands powered globally
4.2x
average return on investment
50 in 50 program
We help you get to 50% in 50 days.
Backed by the best
The most trusted names in AI and ecommerce choose Gorgias. Now you can too.
OpenAI Partner
Built on a direct OpenAI partnership. Deeper model access. AI fine-tuned for product recommendations, order management, and brand voice. A real integration.
Built into Shopify’s DNA
Shopify-invested. Orders, customers, and store data live inside Gorgias natively. One click to install. Zero data syncing.
Platform stability
Zero downtime during peak season. Handles high volumes and holiday surges without dropping a single conversation.
Continuous innovation
Commerce-first development. Every feature based on how Shopify brands actually work.
Deepest integrations
300+ integrations. Klaviyo, Recharge, Yotpo, and your entire stack. One click.
Protected investment
Scales with you. From 100 tickets a month to 100,000. Same platform.