AI Agent 3.0Deliver accurate, on-brand conversations on every channel, from first product question to post-purchase, trained on your Shopify store data.
Tickets auto-resolved
Chat to order lift
Ecommerce integrations
Conversations powered
AI Agent supports customers before, during, and after purchase, so every conversation becomes a chance to give them an exceptional experience.
Pre-purchase
Answer questions about products, sizing, shipping, availability, subscriptions, and policies while shoppers are still deciding.
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AI Agent
Alpine Jacket
Medium
$130
You set the confidence threshold. AI Agent handles what it's sure about. You see exactly what it resolved and what it didn't, broken down by intent.
Learn more about SkillsChoose your industry
conversations automated by AI Agent
The other 47% reach your team
Order status / WISMO
50%
Product questions
82%
Returns & exchanges
57%
Shipping & delivery
47%
Subscriptions
67%
Order changes
48%
Cancellations
43%
Billing & account
31%
Order status / WISMO
Product questions
Returns & exchanges
Shipping & delivery
Subscriptions
Order changes
Cancellations
Billing & account
50%
82%
57%
47%
67%
48%
43%
31%
Gaia like a teammateNo prompts. No engineering. Tell Gaia what you need in plain language and it gets done. Works in any language your team speaks.
Learn more about Gaia
Audit my AI Agent skills and flag the ones causing the most handovers.
What's causing the returns handovers specifically?
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Trained on your stores data
Help center, catalog, policies, past conversations. Gaia learns from what your team already knows.
Set up anything in plain language
Connect a channel, build a workflow, update a policy. Tell Gaia what you need and it configures everything for you.
Ask for the numbers, skip the dashboard
"What's my CSAT this week?" "Which intents are AI Agent missing?" Gaia pulls the answer in seconds.
See the reasoning behind every answer
Open any ticket and see why Gaia said what it said. No black box.
Your CX team sets up, trains, and optimizes AI Agent themselves. No engineers, no heavy lift. Live in under an hour.
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Define your brand voice. Customize it for email, chat, SMS, and social. AI Agent follows your rules, everywhere.
Learn more about Tone of Voice
AI Agent does more than answer. It takes action directly in Shopify and the rest of your stack, from the workflows you use most to custom actions built for your store.
130+
Actions in library, with more every day.
You stay in control of what AI Agent handles, how it handles it, and when it hands off. Every action is visible, every decision is explainable.
You control what it touches
Pick the intents AI Agent owns. Everything else goes to your team, with full context, the moment it lands.
Test before a single customer sees it
Sandbox mode runs AI Agent against real tickets. You see every response before it goes live. No surprises on day one.
Quality you can influence, measure & trace
Shoppers rate responses. Your team flags issues. Both feed back into AI Agent. Open any ticket and see exactly why it said what it said.
100+ native integrations so your AI Agent can act across platforms — not just within Gorgias.
Connect your workspace to Claude, ChatGPT, Cursor, or any MCP-compatible tool in 5 minutes. Ask it anything and get the answer in the same chat.
Claude
Discover how real brands use Gorgias across the shopping journey and turn their success into your next big win.
$100,000
Saved per year
AI Agent handles order status, product FAQs, and return requests, from checking shipment updates to answering ingredient questions to starting a return.
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10%
Reduction in total cost of ownership
From email, to chat, to over 100+ retail stores, AI Agent keeps Psycho Bunny's support running across every channel and every location.
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56%
Automation rate
Agents now see a customer's Shopify order, past calls, and chats in one place, freeing up time for phone support that now earns $300K a month.
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£885K
GMV influenced in 90 days
Shopping Assistant answers financing, sizing, and product questions before shoppers can hesitate, lifting average order value by 32%.
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Learn more about Skills
Learn more on our docs.