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Extend

Automate Extend claim and fulfillment workflows within Gorgias
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Extend’s post-purchase automation platform integrates with Gorgias providing agents the ability to view and action Extend customer claims including auto-approvals, auto-denials and product fulfillment details.  

Agents are able to view all Extend claim information for a customer in an app widget including auto-approvals, auto-denial and fulfillment details.

Extend’s post-purchase automation platform integrates with Gorgias, creating tickets and streamlining agent workflows.

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"Customers can self-serve for 60% of interactions, which means our team has more time to focus on tickets that need human attention."
Molly Wallace Kerrigan
VP Marketing
"Nowadays, people expect quick responses and rapid assistance. AI Agent is perfect to meet these expectations."
Sindi Melgar
Customer Service Manager
"I believe that AI combined with human agents is the future—that’s where we’re going to see perfect customer experience."
Tosha Moyer
Senior CX Manager
"Customers like that the discount code is coming from what looks like a chat. It's the most successful of all of our campaigns."
Mia Chapa
Sr. Director of Customer Experience

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