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NetSuite

Sync NetSuite data into Gorgias to give your agents important customer & order information in a single tab.
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NetSuite is the #1 cloud ERP, encompassing financials, CRM, and ecommerce. It helps brands work more efficiently, take control of inventory and fulfillment, and bring all tools together in a unified business management suite.

With this integration, you can: 

  • Add over 40 NetSuite fields to a widget in the Gorgias Customer Sidebar.
  • Sync customer information from NetSuite into Gorgias.
  • Sync order information from NetSuite into Gorgias.
  • Sync RMA information from NetSuite into Gorgias.
  • View the last 10 orders that have been created or modified.
"Customers can self-serve for 60% of interactions, which means our team has more time to focus on tickets that need human attention."
Molly Wallace Kerrigan
VP Marketing
"Nowadays, people expect quick responses and rapid assistance. AI Agent is perfect to meet these expectations."
Sindi Melgar
Customer Service Manager
"I believe that AI combined with human agents is the future—that’s where we’re going to see perfect customer experience."
Tosha Moyer
Senior CX Manager
"Customers like that the discount code is coming from what looks like a chat. It's the most successful of all of our campaigns."
Mia Chapa
Sr. Director of Customer Experience

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