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"Customers can self-serve for 60% of interactions, which means our team has more time to focus on tickets that need human attention."
OrderProtection.com is offered as an additional item at checkout. There’s no extra application process or forms to fill out—customers just proceed with checkout and are instantly protected against shipping issues, including:
- Theft
- Delivered not received
- Damaged item
- Lost in transit
- Wrong item
Integration benefits:
- The Order Protection widget seamlessly integrates with Gorgias, enhancing the ticket-viewing experience for users with all relevant information in one place.
- The widget simplifies the claim-filing process for users with convenient shortcuts, reducing friction and eliminating the need for manual navigation.
- Our integration provides macros that automate the claim notification process, informing customers about the option to place protected orders with Order Protection.
