Redo

Free Returns & Exchanges
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Automate returns. Retain revenue with incentivized store credit/exchanges. Create happy customers.

Upgrade to Redo and transform your post-purchase experience without the cost. Ditch old return methods that hurt profits and instead boost your sales and customer loyalty with free return coverage, enhancing trust and checkout rates. Born from a Shopify+ Merchant, it's now available for all, offering innovative features flexible to your needs. Join the future of post-purchase experience.

Connecting Redo with Gorgias allows you to view your returns right alongside your customer support tickets in Gorgias.


Automate returns for your customers and customer support team.

Cut return shipping label costs through our innovative model.


Retain revenue through incentivized exchanges and store credit.

Create upsells by allowing customers to shop again in the return flow.

No contracts.

"Customers can self-serve for 60% of interactions, which means our team has more time to focus on tickets that need human attention."
Molly Wallace Kerrigan
VP Marketing
"Nowadays, people expect quick responses and rapid assistance. AI Agent is perfect to meet these expectations."
Sindi Melgar
Customer Service Manager
"I believe that AI combined with human agents is the future—that’s where we’re going to see perfect customer experience."
Tosha Moyer
Senior CX Manager
"Customers like that the discount code is coming from what looks like a chat. It's the most successful of all of our campaigns."
Mia Chapa
Sr. Director of Customer Experience