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"Customers can self-serve for 60% of interactions, which means our team has more time to focus on tickets that need human attention."
SavedBy Package Protection
Protect orders from loss, theft, and damage for no cost.
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App details
Pricing
Pricing
SavedBy costs $0 for merchants, and is just a remittance of funds collected from customers on a monthly basis.
More info
Documentation
With SavedBy, customers will have the option to protect their packages in case they are lost, stolen, or damaged. When any issue arises, customers can file a claim; once processed, they will have the option to reorder or receive a refund. In both cases, the money comes from SavedBy's wallet—not yours.
Shipping companies like USPS, UPS, and FedEx sometimes make mistakes, but we’ll handle the headache of dealing with upset customers—you retain the revenue!
SavedBy differentiates itself by going above and beyond with a merchant-first approach. This means a claims approval rate of 99% and lightning-quick response times.
File SavedBy claims directly from Gorgias! SavedBy will populate within each given ticket giving you a window to file your claim.
Quickly double check if an order is protected by SavedBy without the hassle of going back to the order within Shopify.
Check the status of an already-filed claim directly within our Gorgias integration. No need to leave the Gorgias app!
