"I believe that AI combined with human agents is the future—that’s where we’re going to see perfect customer experience."
App details
Pricing
Pricing
Vellix offers transparent subscription pricing with ZERO per-message fees. Full pricing details: https://www.vellixapp.com/pricing.
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Documentation
Vellix AI Assist helps customer support teams write better responses faster with AI-powered suggestions and quality improvements. Unlike traditional AI support tools that charge 400-900% markups on API costs, Vellix uses a transparent Bring Your Own Key (BYOK) model where you pay OpenAI directly and only pay us for platform features.
Eliminate 900% vendor markup. BYOK model: pay OpenAI directly ($1-3/agent/mo) + subscription ($20-$499/mo). Save 74-98% vs. per-message pricing competitors.
Improve message quality with AI spell, grammar, and tone enhancement. Diff view shows what changed. Human-in-the-loop prevents errors. Maintain brand voice, boost CSAT.
Comprehensive team analytics: agent performance metrics, message quality scoring, before/after analysis. Prove ROI with data. Custom prompts ensure brand consistency.
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