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The Gorgias BFCM Hub: Everything you need for peak season

Expert strategies, ready-to-use templates, tools, and can’t-miss events to to prep your  team, wow your shoppers, and make this BFCM your best one yet.

Proven BFCM strategies

Black Friday–Cyber Monday: Automation

How to Prep for Peak Season: BFCM Automation Checklist

Forecast Customer Service

How to Forecast Customer Service Hiring Needs Ahead of BFCM

Black Friday Marketing Ideas

18 Proven Black Friday Marketing Ideas and Strategies

Black Friday–Cyber Monday: Returns

How to Manage and Reduce BFCM Returns (& Protect Your Revenue)

Black Friday–Cyber Monday: Customer Support Tips

5 Steps to Get Your Customer Support Ready for BFCM

Ready-to-use templates

The AI Shopping Assistant Playbook to Drive +60% More Conversions

The Complete Guide to Meeting Customer Expectations This Holiday Season

AI in Action: 10 Proven Strategies from Ecommerce Leaders

Can’t miss events

DTCx Ultimate Shopify Customer Journey Ep 16

DTCx Halloween Webinar 2025

Rebuy Momentum London 2025

Why Conversational Commerce Will Define BFCM 2025

20 Data Driven Plays for Q4 Success

Tools & resources

A Complete Guide to Black Friday Ecommerce in 2024

A Complete Guide to BFCM Logistics

What to Do After Black Friday: A Guide to Post-BFCM Planning

AI Adoption and Smarter Tech Stacks