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BFCM Survival Guide for CX
Download your free checklist to help you drive revenue while delivering exceptional customer experiences this holiday season.
In collaboration with Gorgias, the customer service platform used by 15,000 brands
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What's Inside
01
Forecasting & Staffing
Plan ahead using last year's data to ensure your team is prepared for the seasonal spike in customer demand.
02
Logistics & Cross-Team Alignment
Align with marketing and operations so promotions, shipping, and stock run seamlessly during BFCM.
03
Agent Operations & Workflows
Strengthen your support workflows to keep response times fast and customer experiences smooth.
04
Macros, Rules, & Views
Fine-tune your tools and automations to prioritize the right tickets when volume peaks.
05
AI Agent & Automation
Use AI to handle repetitive questions and guide shoppers, freeing your team to focus on high-value interactions.
06
Knowledge Audit
Review and update your Help Center and resources so customers always have the right information at hand.
07
Proactive Support & Conversion
Engage customers with timely support and nudges that turn conversations into sales.
08
Customer Retention & Feedback
Follow up with strategies that convert BFCM shoppers into loyal, repeat customers.
Make this BFCM your best one yet
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Talk to our team and learn how Gorgias can power your holiday success.
Ready to wow shoppers and empower your support team?
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Offer retention-worthy support with Gorgias, the AI-fueled customer service solution for Shopify stores.
Meet your shoppers where they are, when they need it
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Book a demo to learn more about creating a guided shopping experience with Gorgias Convert.
