Live chat is an online communication tool that facilitates the conversation between you and your website visitors. With a live chat widget on your BigCommerce store, you can chat with potential customers in real-time, provide a better customer service experience, and improve your chat agents’ productivity. It's a key ecommerce tool for sales and support.
Today, I’ll share with you the top 9 live chat software for BigCommerce. You’ll learn what they are, their key features, and pros and cons. The best part? I’ll also give you a secret tip to choose the right live chat tool for your ecommerce store. Simple and easy.
If you don't have BigCommerce, check out our other rankings of live chat apps:
Now, let's get comparing.
1. Gorgias Chat
Gorgias Chat is a powerful chat for Shopify, BigCommerce, and Magento stores. With Gorgias chat, you can achieve better customer engagement, faster customer support, and stronger customer relationships.
Installing Gorgias Chat for your BigCommerce store is quick and easy. Just take a few minutes, and you’ll see a live chat widget on your online store. Your customers can start reporting their problems directly to you without using external communication channels like email.
Pricing: $50/month/350 monthly tickets
Key features:
- Have tight integration with BigCommerce, Shopify, and Magento
- Customize the live chat widget with chat title, introduction text, avatar, color
- Support multi-language chat
- Support chat campaigns that allow you to show a live chat widget on a specific page
- Use chat quick replies to answer repetitive questions
- Support advanced chat customization like branding, changing chat widget position, hiding chat on mobile, and more
Pros:
- Ease of use, intuitive interface
- Multiple customization options
- Unique features like chat campaigns
- Integrated seamlessly with the Gorgias help desk
Cons:
- Not suitable for non-ecommerce businesses
2. Tawk.to
Tawk.to is a 100% free live chat tool for any website. With Tawk.to, you can easily add a customizable live chat widget to your BigCommerce store and start messaging your customers immediately.
If you have a shoestring budget, you should consider Tawk.to because it’s free and covers almost every feature you may need in live chat. All you need to do is copy a simple line of JavaScript to the HTML of your website, and your Tawk.to live chat is ready to use.
Pricing: Free
Key features:
- Invite members to your Tawk.to and chat with customers in real-time
- Monitor and track your team’s progress over time, review chat history, and check performance in analytics
- See which pages your visitors are on in real-time, know how often they visit your site, and view their entire customer journey
- Translate your message into over 45 languages
- Support knowledge base and canned messages
- Answer chats from your mobile devices, either on Android or iOS
Pros:
- Easy to set up, free forever, and secure
- Unique live chat features supported like 1,880+ emoji
- Multiple languages and automated translation
Cons:
- Lack of advanced chat features like automation rules
- Lack of help desk features
3. JivoChat
JivoChat is an all-in-one business messenger that allows you to talk to customers everywhere: live chat, phone, email, and social. Directly in JivoChat, you and your employees can send invoices to customers, track ticket statuses, view sales statistics, and more.
Pricing: $13 per agent per month. A free plan for your first 5 agents is available.
Key features:
- Support color-coded chats, message sneak-peek, hotkeys, and canned responses
- Display customer information from your CRM
- Offer multiple communication channels
- Send reminders to alert your team of important tasks
Pros:
- Multiple chat features
- Agent’s photo in chat widget
- 24/7 customer support
- Translation for +90 languages
Cons:
- Limited features in the free plan
- Lack of help desk features
4. LivePerson
LivePerson helps more than 18,000 companies build conversational businesses and run them at scale. It orchestrates humans, bots, and systems through an integrated set of services. In real-time, LivePerson can understand consumer intent, route consumers to the right agent (bot or human), manage agent workload, queue consumers, understand conversational sentiments, and uncover trending topics.
Pricing: Demo on request
Key features:
- Get insights into customer behaviors with Intent Manager
- Create automated conversation flows with Conversation Builder
- Engage with consumers and manage conversations in Conversation Manager
- Use Conversation Analytics to monitor your marketing, sales, and customer care KPIs in real-time
- Other robust capabilities like conversational AI and orchestrator
Pros:
- Multichannel support
- Powerful sales, marketing, and customer care
Cons:
- Not ideal for small businesses and online merchants
- LivePerson is more about CRM rather than live chat
5. LiveChat
LiveChat is the live chat and chat support software trusted by over 30,000 companies from 150 countries in the world. LiveChat combines questions and chats from anywhere into a single inbox so you can support customers quickly and efficiently.
Price: Start from $16 per agent per month
Key features:
- Support omnichannel communications: Facebook Messenger, email, Apple Business Chat, SMS, WhatsApp, apps, website, and direct chat
- Qualify leads with custom forms and AI chatbot automation
- Track sales and goals automatically to see how chats boost revenue
- Automatically segment visitors based on their behaviors on your website
- Integrate with over 170 tools like Google Ads, TeamViewer, Zapier, and Salesforce
Pros:
- Diverse live chat features
- Suitable for businesses of all sizes and types
- Omnichannel support
Cons:
- Lack of advanced help desk features
- A little expensive compared to Tawk.io and other tools in this list
6. Tidio Chat
Tidio is a simple live chat app for small and mid-sized businesses. It offers three main products: live chat, chatbot platform, and mailing. You can use all three products forever-free or subscribe to a paid plan.
Pricing: Free or $18 per month for premium features.
Key features:
- See customer information like location, contact details, visited pages, etc.
- Share promotional offers to website visitors via chat
- Integrate with popular apps and platforms
- Collect emails before starting a webchat
- Support canned responses for quicker replies
- Support ready-made chatbots
Pros:
- A free plan available
- Simple and easy to use
Cons:
- Lack of help desk features
- Can’t display a live chat widget on a specific page
- Not suitable for growing businesses
7. Re:amaze Chat
Re:amaze Chat is a good alternative to Tidio and Casengo if you want something a bit more advanced. With Re:amaze Chat, you have different options to customize your chat widget to alert customers about your upcoming promotion.
Pricing: Start from $29 per agent per month or buy a fixed plan with a flat rate of $59 per month (Maximum of 500 active conversations per month).
Key features:
- Support customizable language, theme colors, and icons
- Create automated messaging campaigns using rules and conditions
- Use chatbots to answer order related questions and topics in your FAQ
- Show your Re:amaze FAQ within the chat widget
Pros:
- Simple and easy to use
- Multiple live chat features
Cons:
- Can’t display live chat widget on a specific page
- A bit expensive than other live chat apps on this list
8. Casengo
Casengo is a cloud-based customer service solution for businesses of all sizes. Primary features include case management, team collaboration tools, quick answers, multichannel support, groups and brands, private notes, reports, platform integrations, and multilingual translations.
Keep in mind that Casengo is more expensive than other live chat software on this list. You have to pay up to $40 per agent per month to get access to live chat features. Another problem is at the lowest paid plan, you can contact Cansego’s customer support team via email only. If you upgrade your plan, you’ll have two other support channels, i.e., chat and phone.
Pricing: Start from $40 per agent per month
Key features:
- Label customers queries as open, pending, resolved, closed
- Use tags to alert other agents of important tasks
- Connect live chat, email, WhatsApp, Facebook Messenger in one multichannel inbox
- View various standard reports of incoming messages and average first response times of agents
- Create FAQ pages to provide self-service experience
Pros:
- Simple and easy to use
- Essential live chat features supported
Cons:
- Lack of help desk features
- Lack of automation and rules
- Very expensive compared with other live chat tools
- Email support only for the lowest plan
9. Olark
Olark is a simple live chat solution, making it a popular choice for small businesses and websites that are new to live chat.
Because of its simplicity, you find it easy to get started with Olark. Using this tool, you can talk with customers and gather their feedback in real-time. Olark also comes with a built-in CRM, so all of your notes and transcripts will stay organized.
Pricing: Start from $12 per agent per month
Key features:
- Provide useful chat features like custom pre-chat forms, triggered messages, offline messaging, real-time dashboards, and email reports
- Receive desktop notifications for new chat messages
- Support integrations with tools like MailChimp, WordPress, Google Analytics
- Support GDPR consent, data redaction, data encryption, and troll block
- Include PowerUps features like co-browsing, live chat translation, and non-branded chatbox
Pros:
- Ease of use and intuitive interface
- Diverse chat features and customization options
- Searchable notes and transcripts
Cons:
- Lack of basic and advanced help desk features
- 1-year and 2-year plans come with a contract
- Need to pay an extra fee (from $29 to $99) to access PowerUps features
Bonus: How to choose the right live chat for your BigCommerce store
The right chatbot for your BigCommerce store is the one that supports ecommerce owners in many ways. It doesn’t cost a fortune and has all the important features you need to create a seamless customer service experience.
Still on the fence? Check out our article on live chat statistics to see the impact this channel can have on your business.
You should also choose a live chat widget that is a part of a complete ecommerce stack for customer service. Why? Because live chat is just a single communication. Your customers are now everywhere, and as a business, you have to be wherever they are in order to win them.
So, what is the best way to add live chat to your BigCommerce store? The best practice is to choose an ecommerce-dedicated help desk that has a built-in chat feature. With this in mind, Gorgias is an ideal solution.
See what Gorgias offers you:
- Update orders directly from your help desk and work faster with smart automation
- Manage customer requests for multiple storefronts, either on desktop or mobile apps
- Use variables to auto-respond order-related tickets
- Integrate with third-party apps like ShipStation, Slack, and Recharge
- Use macros to automate tasks and perform actions like adding tags, bulk action
- Provide instant support by setting rules based on customer intents
- Deliver omnichannel support, e.g., SMS messaging and social media
- Impartial customer support for all merchants, regardless of plans you’re using
Want to turn your website visitors into delighted customers using live chat? Interested in installing an all-in-one help desk for your BigCommerce store? Sign up for a Gorgias account right now.
