The best merchants grow through exceptional customer service

Gorgias is the ecommerce helpdesk that turns your customer service into a profit center.

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Used daily by 
+ DTC brands

Answer customer questions in a minute, not days

Centralize all your support tickets in one place

Have all your customer's data displayed when you're talking to them. Edit orders, modify subscriptions, and refund payments without leaving your helpdesk.

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Get the full customer picture

Have all your customer data displayed when you're talking to them. Edit orders, subscriptions or refund payments from your helpdesk.

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Automate repetitive tasks to spend more time where it counts

From automating the tasks like cutting and pasting commonly asked questions, to fully automating and closing out tickets, your support team will spend less time looking busy, and more time talking to customers.

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“Gorgias gives us a holistic view of our customers. This way, we can provide them with fast and personalized help.”
Nicole Snow,  Founder & CEO @ Darn Good Yarn
Read their story

Turn your customer support into a profit center

Increase conversion rates by turning visitors into shoppers

Give your visitors a personalized shopping experience—no matter where in the world they are.

Engage with customers before they hit your website

Respond to customers asking about your products on your ads and posts, increasing your sales and ad effectiveness by the equivalent of a 5% increase in ad-spend.

Unlock sales from support via live chat, text, and social media

Your customers won’t always be on your website. Track all sales generated by support agents over text messages, social media answers, and live chat conversations on your website.

“Having quick access to previous order info in the helpdesk is super convenient and helps us turn our support agents into sales people.”
Ian Anderson,  Operations Manager @ mnml
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Designed for ecommerce,
built for your entire stack

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
Dave Szymaszek,
Head of Customer Experience @ Marine Layer
Decrease in resolution time
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
Customer queries form Messenger
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
Growth over the last 2 years
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
Number of tickets by agent per day

Celebrated by customers & industry experts

gorgias : best results 2022 according to G2
gorgias : best usability 2022 according to G2
gorgias : leader 2022 according to G2
gorgias : momentum leader 2022 according to G2
gorgias : most implementable 2022 according to G2

Join the 12,945+ brands that use Gorgias every day

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