PreProduct

PreProduct is the smarter pre-order app for growing ecommerce brands on Shopify and BigCommerce. With over 1.4 million pre-orders processed, PreProduct helps merchants sell products before stock arrives, boosting cash flow and gauging demand with flexible charge upfront, charge later, and deposit-based pre-order options.

The PreProduct integration for Gorgias surfaces key pre-order customer information directly inside individual Gorgias tickets, giving your support team the context they need without switching tabs. At a glance, agents can see:

• Estimated delivery times for a customer's pre-order items
• Payment status how much the customer has paid so far, whether that's a deposit, partial payment, or full upfront charge, along with any outstanding balance

This means faster, more informed responses to pre-order inquiries. No more digging through your Shopify admin or PreProduct dashboard to answer questions like "When will my order ship?" or "How much have I been charged?", the information is right there in the ticket.

See estimated delivery times for pre-order items directly in Gorgias tickets, so agents can answer shipping questions instantly.

View deposits, partial payments, and outstanding balances at a glance — no need to switch to another dashboard.

Reduce handle time on pre-order queries by giving agents all the context they need without leaving Gorgias.