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"Customers can self-serve for 60% of interactions, which means our team has more time to focus on tickets that need human attention."
Convert Instagram / Facebook audience into repeat customers.
Turn your followers into loyal customers with personalized, automated campaigns, reducing acquisition costs and achieving conversion rates 20x higher than email marketing.
Use advanced automation flows to capture email and attributes.
Link an Instagram user to a Gorgias customer profile by automatically capturing their email address.
Split influencer messages, community interactions, and customer service requests, ensuring each is handled by the appropriate team for more efficient communication.
Enrich Instagram tickets with Instagram attributes such as: # of followers, # of post/story mention, email address...
