Zellor: AI Shopping Assistant

Zellor is an AI shopping assistant that lives on your Shopify storefront, guiding shoppers from question to checkout in a natural conversation. When a shopper needs a human, Zellor hands the conversation off to your support team in Gorgias without breaking the experience.

At the moment of handoff, Zellor creates a Gorgias ticket pre-loaded with the full conversation transcript and an AI-generated case summary, so your agents have complete context from their first reply. Agent responses stream straight back into the Zellor chat widget on your store — the shopper never leaves the page or drops to email. The conversation survives page refreshes, multiple tabs, and device changes, and reopens automatically if the shopper returns.

Zellor owns the conversational surface end to end; Gorgias is the human-agent layer for escalations. The result is faster resolutions, richer context for your agents, and a single continuous conversation for your customers.

Every escalation creates a Gorgias ticket with the full transcript and an AI case summary, so agents have complete context and resolve faster.

One assistant, not a wall of widgets: Zellor handles pre-purchase shopping while Gorgias backs all post-purchase support, cutting clutter on your storefront.

Handoffs survive refreshes, multiple tabs, and device switches, and resume automatically when the shopper returns, so replies always reach them.