Product tour
Products
Helpdesk
All messages from every channel in one centralized inbox
AI Agent
Smart, scalable, and still so you.
Channel add-ons
Voice
Support by phone, from your Helpdesk
SMS
Respond to inbound text messages
Solutions
Automated support workflow
Instantly resolve 60% of support inquiries
Drive sales
Engage every shopper like your best in-store rep.
Integrations
Shopify
The #1 CX platform for Shopify
App Store
Connected to your entire stack
View all ecommerce platforms ->
Product Tour
See Gorgias in action
Explore Gorgias through 3-minute interactive product tour ->
See what’s new
Spring Product Release
Meet your new Shopping Assistant, unlock insights faster, and gain full journey visibility ->
Products
Helpdesk
All messages from every channel in one centralized inbox
AI Agent
Smart, scalable, and still so you
Channel add-ons
Voice
Support by phone, from your Helpdesk
SMS
Respond to inbound text messages
Solutions
Automated support workflow
Instantly resolve 60% of support inquiries
Drive sales
Engage every shopper like your best in-store rep
Integrations
Shopify
The #1 CX platform for Shopify
App Store
Connected to your entire stack
View all ecommerce platforms ->
Product Tour
See Gorgias in action
Explore Gorgias through 3-minute interactive product tour ->
See what’s new
Spring Product Release
Meet your new Shopping Assistant, unlock insights faster, and gain full journey visibility ->
Centralize 1:1 interactions
Email
Social media
Live chat
Voice
SMS (New!)
AUTOMATE YOUR WORK
Rules
Automate with precision
Self-service
Intents & sentiment detection
Macros
Respond faster
Automation add-on
Respond faster
Flows
Respond faster
EMPOWER SUPPORT TEAMS
Order management
Customer Sidebar
Multi-Stores
Views
MEASURE & IMPROVE
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Know your bottom line
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Monitor performance in real time
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Keep your customers happy
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Your control center
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Holly Stanley
Content Writer
LinkedIn
Articles by Holly Stanley
Playbook
CX Design
Why Consolidated Doesn’t Mean Compromised: Top 3 Myths Debunked
min read . By Holly Stanley
By Holly Stanley
Apps and Integrations
Ecommerce Customer Support
How Do You Build a Support Sales Flywheel? Lessons from 4 Experts
min read . By Holly Stanley
By Holly Stanley
Customer Experience
Expert Insights
Ecommerce Customer Support
Every Successful Marketing Campaign Starts with a Customer Question
min read . By Holly Stanley
By Holly Stanley
Customer Experience
Ecommerce Conversion
How to Write Guidance with the “When, If, Then” Framework
min read . By Holly Stanley
By Holly Stanley
Automation and Self-Service
Gorgias Product
Ecommerce Customer Support
Store Policies by Industry, Explained: What to Include for Every Vertical
min read . By Holly Stanley
By Holly Stanley
Ecommerce Customer Support
Customer Experience
Automation and Self-Service
8 AI Trends in Ecommerce: What’s Changing and How to Prepare
min read . By Holly Stanley
By Holly Stanley
Customer Experience
Ecommerce Customer Support
Automation and Self-Service
Grow Your Business with Conversational AI: Insights from Glamnetic & Audien Hearing
min read . By Holly Stanley
By Holly Stanley
Expert Insights
Automation and Self-Service
Ecommerce Growth
The Gorgias & Shopify Integration: 8 Features Your Support Team Will Love
min read . By Holly Stanley
By Holly Stanley
Shopify
Apps and Integrations
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