Nic Dunn is the founder of the London-based eCommerce website agency Charle. The agency works with a wide variety of brands from a multitude of industries to deliver bespoke eCommerce solutions that are built with the aim of converting customers. Head over to Charle’s website to learn more.

Articles by

Nic Dunn

Playbook

CX Design

Customer Service Automation: 14 Types of Automation + the Risks, Rewards, and Best Practices

min read
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Jordan Miller, Senior Editor at Gorgias

9 Revenue-Driving Ecommerce Shipping Best Practices

min read
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Ryan Baum, Content Lead at Gorgias

5 Types of Ecommerce Inventory Management (+ Tips and Tools)

min read
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Ryan Baum, Content Lead at Gorgias

10 Best Returns Management Tools for Fast, Cost-Efficient Returns [2023]

min read
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Ryan Baum, Content Lead at Gorgias

Tips for Using Facebook Messenger for Customer Service

min read
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Jordan Miller, Senior Editor at Gorgias

Customer Service Glossary: Main Terms and Definitions To Know

min read
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Alexa Collins, Editor at Gorgias

How To Provide Order Tracking for Your Ecommerce Customers

min read
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Ryan Baum, Content Lead at Gorgias

Building more authentic customer interactions starts with Gorgias

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