Today, we're raising a $14M series A to transform customer service into a profit center using conversational commerce.

During the Black Friday/Cyber Monday peak, the number of support requests submitted by customers increases by 65%.

75% of eCommerce stores are concerned about the rising customer service needs during the holidays. We talk about how to handle it in this post.

To celebrate Gorgias launch on Magento 2, we've handpicked the best Magento 2 extensions to delight your shoppers and generate more sales.

Why is the branding there, in the first place? Why would you want to remove it and how to do it? A step-by-step article on how to you remove it.

Want to lower response times and increase revenue? Use this Shopify help chat guide to learn which tactics ecommerce customer support leaders are using.

Contemplating a move to Shopify Plus platform? We're breaking down the platform's feature and giving our take on that fast growing ecommerce tech.

Cart abandonment is one of the most feared online store murderers. No matter how much effort you put into UX, traffic or support, it needs to be fixed.

With the growth of the Shopify ecosystem, picking out the right partner can become a hard task. Fortunately, Shopify Plus Partner program is here for you.

Willing to grow your sales and thinking about structuring your SEO channel? This SEO guide will walk you through best practices from top stores.

Getting ready to grow your store? We’ve laid out the key variants of Shopify vs Shopify Plus to help you know if you should upgrade to the Plus tier.

Upgrading or migrated to Shopify Plus? We've listed Shopify plus pricing and features to help you understand your options.

Facebook Messenger is becoming a new marketing channel for brands. They use it as a way to build personal relationships and to drive conversion.

If you were to launch a marketing campaign for your store, you wouldn't send the same message to the entire audience, right?

A growing part of our customers are managing multiple brands in Gorgias. As a result, they need to use specific signatures and macros for each brand.

We’re thrilled to tell you that we’ve collaborated closely with the Messenger team for better communication.

As soon as your sales hit $1M, you need to start hiring a customer support person, and later on, a customer support team. The thing is, support is a black box.

At Gorgias, we’ve seen some of our users being very successful with a tactic that we'd like to share here.

One of the key advantages of using Gorgias is to provide a unified support experience to your customers across all channels, including phone support.

Today, we’re thrilled to announce we’re joining the Shopify Plus Technology partner program.

Great news! Today, we're announcing a new integration with LoyaltyLion. LoyaltyLion is a digital loyalty app.

Zapier is a tool that helps you build workflow between apps. You can leverage its power to connect hundreds of apps to your Gorgias account.

Most customers are loyal to brands because they know what level of service they can expect.

To offer excellent support, you need information about your customers. Now you can completely customize your sidebar.

Celery just released their API on Github, currently in beta. Here are some of the cool stuff you can do with it in Gorgias.

If you’ve be doing customer support, you know it sucks to copy paste things between your helpdesk and your admin system.

When you start thinking about your job search, it’s usually hard to know where to look first. Starting point is to identity your current duties and passion.

When you have a distributed team, it can be pretty tricky to hold meetings and make decisions.

Every week, we have great conversations about support and related topics - things like how to deal with your boss, motivate your team, or onboard new hires.

We used the results from the 2016 Support Driven Compensation survey to assess the average salary in customer support.

Customer support is changing. It was originally considered as a cost center. Today, most web companies view support as a way to engage and retain their users.

When your support team starts getting more than 1000 requests a month, you may want to have a better of most ask issues.

We've released a new version of the Chrome Extension, with sharing features and a new navigation bar. We hope you'll love it!

Today, we’re thrilled to announce that we’ve raised a $1.5 million Seed round led by Charles River Ventures and Amplify Partners.

Many of you have asked us about the different ways you can use Gorgias, so we decided to interview dozens of our users!

If you’re a startup, you’ve probably already asked yourself this at least once: should we move to a real Helpdesk now?

Product Hunt is a community of tech people interested in new products. Therefore, it's a awesome way to test your product when you're a startup.

Did you know that you can search & insert your templates directly from a text field? It's pretty convenient, especially if you don't remember shortcuts.

In a remarkable Medium story , Yoav had a 50 min layover in Amsterdam and was concerned about whether he’ll be able to catch his next flight.