Romain Lapeyre
Author Profile
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Linked In
CEO and Co-founder at Gorgias

Articles by

Romain Lapeyre

Playbook

CX Design

Customer Service Automation: 14 Types of Automation + the Risks, Rewards, and Best Practices

min read
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Jordan Miller, Senior Editor at Gorgias

9 Revenue-Driving Ecommerce Shipping Best Practices

min read
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Ryan Baum, Content Lead at Gorgias

5 Types of Ecommerce Inventory Management (+ Tips and Tools)

min read
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Ryan Baum, Content Lead at Gorgias

10 Best Returns Management Tools for Fast, Cost-Efficient Returns [2023]

min read
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Ryan Baum, Content Lead at Gorgias

[Webinar Recap]: How Jaxxon Prepares for Peak Season to Optimize CX and Maximize Revenue

min read
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Ilke Akcasoy

Tips for Using Facebook Messenger for Customer Service

min read
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Jordan Miller, Senior Editor at Gorgias

Customer Service Glossary: Main Terms and Definitions To Know

min read
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Alexa Collins, Editor at Gorgias

How To Provide Order Tracking for Your Ecommerce Customers

min read
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Ryan Baum, Content Lead at Gorgias

Building more authentic customer interactions starts with Gorgias

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