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Romain Lapeyre

CEO and Co-founder at Gorgias

Romain is the CEO and co-founder of Gorgias.

Articles by Romain Lapeyre

Two line charts from October 2024 to October 2026. GMV per support agent at Gorgias merchants rose 27%, from $115K to $146K a month. Revenue per employee at the Magnificent 7 excluding Amazon rose 40%, from $1.7M to $2.3M a year.

AI Is Making CX Teams More Productive, but Adoption Is Holding It Back

3 min read . By Romain Lapeyre

By Romain Lapeyre

Conversational AI

Expert Insights

Announcing Our Series C-2 Funding & the AI-powered Future of CX

5 min read . By Romain Lapeyre

By Romain Lapeyre

Gorgias Product

Why we raised our Series B, and what that means for our merchants

2 min read . By Romain Lapeyre

By Romain Lapeyre

Gorgias’ $30 Million Series C and the Future of Customer Experience for Online Stores

13 min read . By Romain Lapeyre

By Romain Lapeyre

How To Scale Customer Support During Peak Season

4 min read . By Romain Lapeyre

By Romain Lapeyre

Customer Service Team Management

Ecommerce Growth

Our journey from product-market fit to series A

3 min read . By Romain Lapeyre

By Romain Lapeyre

Our contribution to help fight discrimination and racism

1 min read . By Romain Lapeyre

By Romain Lapeyre

Gorgias is now a Shopify Plus App Partner - And the only Customer Support

1 min read . By Romain Lapeyre

By Romain Lapeyre