Speed (first response time), accuracy (resolution time), and friendly customer service are the three pillars of stellar customer satisfaction (CSAT).
Your CSM is here to help you with our proven best practices to ensure positive customer experiences and customer loyalty by among others:
- Enable "Satisfaction Survey"
- Offer discount, promo codes, or refund shipping for loyal, repeat, or dissatisfied customers
- Improve your satisfaction survey response rates
- Install Gorgias Live Chat
- Review your product issues
- Find the right CSAT benchmark