Set up, support, and sell with the Gorgias team by your side
You can set up Gorgias in a matter of days, but that's just the tip of the iceberg. You’ll work closely with our team of ecommerce experts to build new agents workflows and seamless shopper journeys. Make customer service your business's undeniable profit center.
Deliver exceptional customer experience right out of onboarding
Setup and learning resources
Set up Gorgias within two weeks.
Get full access to the Gorgias Academy and learn from other ecommerce leaders in the Gorgias Community.
Self service onboarding.
Dedicated support: Your success manager will help you configure your account.
Get matched with a CSM to level up your customer support
Your dedicated Customer Success Manager (CSM) will help you to Identify your goals and improve your team's performance. They’ll also recommend revenue-generating customer experience improvements
Identify trending support issues
The first step to providing exceptional customer support is to understand the needs of your customers.
With your CSM guidance, you'll identify your most frequently ask questions (FAQs) and trending issues. By using Gorgias tags you’ll be able to label, tag and sort tickets.
Deliver faster customer service
Your CSM is here to help you with the best practices in decreasing your First Response Time (FRT) and Resolution Time (RT):
- First Response Time plays a crucial role in determining the levels of customer satisfaction.
- Resolution Time is the amount of time it takes from when a ticket is created to when it’s resolved.
Top performing companies using Gorgias have an average first response time of 32 minutes.
Improve team efficiency
An efficient team satisfies more customers for less cost. Your CSM helps configure Gorgias settings, views, Macros, Rules, and more.
Analyze what type of tickets typically clog your queue with the highest total message count. Our goal is to help you increase the % of One-Touch tickets (tickets closed with only one response by an agent or rule).
Boost Customer Satisfaction
Speed (first response time), accuracy (resolution time), and friendly customer service are the three pillars of stellar customer satisfaction (CSAT).
Your CSM is here to help you with our proven best practices to ensure positive customer experiences and customer loyalty by among others:
- Enable "Satisfaction Survey"
- Offer discount, promo codes, or refund shipping for loyal, repeat, or dissatisfied customers
- Improve your satisfaction survey response rates
- Install Gorgias Live Chat
- Review your product issues
- Find the right CSAT benchmark
Turn Support team into a profit center
Partner with your CSM to turn your customer support into a profit center by implementing these tactics:
- Setup "Auto-Tag" Rules to identify VIPs, website leads, social leads, etc.
- Install Gorgias Live Chat
- Install "Quick Answer Flows" and "Chat Campaigns"
- Understand when your customers are most active on your website
- Monitor Sales Generated from Support
- Develop a Sales Commission Plan
- Train teammates to upsell, cross-sell, suggest bundles, and offer bulk discounts
A Harvard Business Review study revealed that businesses with strong pre-sales support have win rates of 40-50% new customers and 80-90% return customers.
Here's why they love us
Moving over to Gorgias from Zendesk was an interesting transition. From the very beginning, we had a support team that helped us make that transition. The Help docs were essential and kept up to date. We appreciated the roadmaps and consistent chat features we could reach out to for assistance and guidance. We also liked the peer-to-peer component of the community FB group. The fast pace of upgrades and developments through Gorgias fit our growing company.
I've used Gorgias in two different support centers. In both instances, the onboarding was seamless and getting up and running with the platform was easy! The Shopify integration is amazing and saves a lot of time. Highly recommend Gorgias!!
The Gorgias support team is very responsive and helpful.Review collected by and hosted on G2.com.
Gorgias has the most user-friendly interface of all CS platforms I have used. The support team is also very responsive when you have questions. I would recommend it to everyone needing a CS Platform for their business needs.
Mid-Market (51-1000 emp.)
I like how the team can all answer the emails and leave internal notes. Also same with the phone calls. I appreciate how the whole team can listen to the voicemails and write notes for customer phone team. The system is extremely easy for a few of our tech challenged employees. The support from our rep at Gorgias has been great. Tony has gone above and beyond to answer all my questions and help me set up the phone line!
It's been very simple. Easy to learn. Our customer support team knows that they are doing and are able to navigate the website very well. It was good to get away from Gmail for us.
Moving over to Gorgias from Zendesk was an interesting transition. From the very beginning, we had a support team that helped us make that transition. The Help docs were essential and kept up to date. We appreciated the roadmaps and consistent chat features we could reach out to for assistance and guidance. We also liked the peer-to-peer component of the community FB group. The fast pace of upgrades and developments through Gorgias fit our growing company.
I've used Gorgias in two different support centers. In both instances, the onboarding was seamless and getting up and running with the platform was easy! The Shopify integration is amazing and saves a lot of time. Highly recommend Gorgias!!
The Gorgias support team is very responsive and helpful.Review collected by and hosted on G2.com.
Gorgias has the most user-friendly interface of all CS platforms I have used. The support team is also very responsive when you have questions. I would recommend it to everyone needing a CS Platform for their business needs.
Mid-Market (51-1000 emp.)
I like how the team can all answer the emails and leave internal notes. Also same with the phone calls. I appreciate how the whole team can listen to the voicemails and write notes for customer phone team. The system is extremely easy for a few of our tech challenged employees. The support from our rep at Gorgias has been great. Tony has gone above and beyond to answer all my questions and help me set up the phone line!
It's been very simple. Easy to learn. Our customer support team knows that they are doing and are able to navigate the website very well. It was good to get away from Gmail for us.
