A note from the author:
Within these pages, we'll take a deep dive into the heart and soul of CX, unraveling the mission and vision of genuine CX excellence.
Brace yourself to challenge conventional thinking and embrace fresh perspectives, with practical and accessible solutions to set your CX team up for success.
This guidebook is dedicated to all the forward-thinking individuals who, much like myself, recognized the urgency of a fresh perspective in CX.
I hope you enjoy it.