Designed to scale with your business, unlimited users included with all plans.
Designed to scale with your business
Basic
2 months FREE with yearly billing
USD
$50
/month
Includes 300 tickets/mo
Only messages you respond to count towards your total. Multiple responses to one message count only as 1 billable ticket.
+$40 for each extra 100 tickets
Automation Add-on +$25/mo
Provide instant answers and full resolutions with self-service.
Provide instant answers and full resolutions with self-service.
Centralize all your customer conversations to save time, just like:
Unlimited users
Facebook & Instagram integrations
Twitter integration
Live chat & chat campaigns
Macros and rules
Add up to 150 integrations
Satisfaction survey
In-product self onboarding
Shopify integration
BigCommerce integration
Rules library
Managed rules
Voice & SMS (1 number)
Live chat support
Magento integration
Revenue statistics
Dedicated Success Manager
Custom services
pro
2 months FREE with yearly billing
USD
$300
/month
Includes 2,000 tickets/mo
Only messages you respond to count towards your total. Multiple responses to one message count only as 1 billable ticket.
+$36 for each extra 100 tickets
Automation Add-on +$150/mo
Provide instant answers and full resolutions with self-service.
Provide instant answers and full resolutions with self-service.
Keep your customers happy and coming back, just like:
Unlimited users
Facebook & Instagram integrations
Twitter integration
Live chat & chat campaigns
Macros and rules
Add up to 150 integrations
Satisfaction survey
Lite onboarding
Shopify integration
BigCommerce integration
Rules library
Managed rules
Voice & SMS (3 number)
Live chat support
Magento integration
Revenue statistics
Dedicated Success Manager
Custom services
advanced
2 months FREE with yearly billing
USD
$750
/month
Includes 5,000 tickets/mo
Only messages you respond to count towards your total. Multiple responses to one message count only as 1 billable ticket.
+$36 for each extra 100 tickets
Automation Add-on +$375/mo
Provide instant answers and full resolutions with self-service.
Provide instant answers and full resolutions with self-service.
Scale support and generate revenue from customer interaction, just like:
Unlimited users
Facebook & Instagram integrations
Twitter integration
Live chat & chat campaigns
Macros and rules
Add up to 150 integrations
Satisfaction survey
Full onboarding
Shopify integration
BigCommerce integration
Rules library
Managed rules
Voice & SMS (10 number)
Live chat support
Magento integration
Revenue statistics
Dedicated Success Manager
Custom services
enterprise
2 months FREE with yearly billing
Custom
Custom ticket volume
+$14
Automation Add-on custom
Provide instant answers and full resolutions with self-service.
Provide instant answers and full resolutions with self-service.
Automate support and turn every customer interaction into a sales opportunity, just like:
Unlimited users
Facebook & Instagram integrations
Twitter integration
Live chat & chat campaigns
Macros and rules
Add up to 150 integrations
Satisfaction survey
Full onboarding
Shopify integration
BigCommerce integration
Rules library
Managed rules
Voice & SMS (custom)
Live chat support
Magento integration
Revenue statistics
Dedicated Success Manager
Custom services
STARTER
2 months FREE with yearly billing
USD
$10
/month
Includes 50 tickets/mo
Only messages you respond to count towards your total. Multiple responses to one message count only as 1 billable ticket.
+$0.40 for each extra ticket
Automation Add-on not available
Provide instant answers and full resolutions with self-service.
Provide instant answers and full resolutions with self-service.
Provide fast support to your first customers to increase retention
3 users
Facebook & Instagram integrations
Twitter integration
Live chat & chat campaigns
Limited Macros and rules
Limited integrations
Satisfaction survey
Self onboarding
Shopify integration
BigCommerce integration
Rules library
Managed rules
Voice & SMS
Live chat support
Magento integration
Revenue statistics
Dedicated Success Manager
Custom services
Basic
2 months FREE with yearly billing
USD
$60
/month
Includes 300 tickets/mo
Only messages you respond to count towards your total. Multiple responses to one message count only as 1 billable ticket.
+$40 for each extra 100 tickets
Automation Add-on
+$30/mo
+$30/mo
Provide instant answers and full resolutions with self-service.
Provide instant answers and full resolutions with self-service.
Centralize all your customer conversations to save time, just like:
Unlimited users
Facebook & Instagram integrations
Twitter integration
Live chat & chat campaigns
Macros and rules
Add up to 150 integrations
Satisfaction survey
In-product self onboarding
Shopify integration
BigCommerce integration
Rules library
Managed rules
Voice & SMS (1 number)
Live chat support
Magento integration
Revenue statistics
Dedicated Success Manager
Custom services
pro
2 months FREE with yearly billing
USD
$360
/month
Includes 2,000 tickets/mo
Only messages you respond to count towards your total. Multiple responses to one message count only as 1 billable ticket.
+$36 for each extra 100 tickets
Automation Add-on
+$180/mo
+$180/mo
Provide instant answers and full resolutions with self-service.
Provide instant answers and full resolutions with self-service.
Keep your customers happy and coming back, just like:
Unlimited users
Facebook & Instagram integrations
Twitter integration
Live chat & chat campaigns
Macros and rules
Add up to 150 integrations
Satisfaction survey
Lite onboarding
Shopify integration
BigCommerce integration
Rules library
Managed rules
Voice & SMS (3 number)
Live chat support
Magento integration
Revenue statistics
Dedicated Success Manager
Custom services
advanced
2 months FREE with yearly billing
USD
$900
/month
Includes 5,000 tickets/mo
Only messages you respond to count towards your total. Multiple responses to one message count only as 1 billable ticket.
+$36 for each extra 100 tickets
Automation Add-on
+$450/mo
+$450/mo
Provide instant answers and full resolutions with self-service.
Provide instant answers and full resolutions with self-service.
Scale support and generate revenue from customer interaction, just like:
Unlimited users
Facebook & Instagram integrations
Twitter integration
Live chat & chat campaigns
Macros and rules
Add up to 150 integrations
Satisfaction survey
Full onboarding
Shopify integration
BigCommerce integration
Rules library
Managed rules
Voice & SMS (10 number)
Live chat support
Magento integration
Revenue statistics
Dedicated Success Manager
Custom services
enterprise
2 months FREE with yearly billing
Custom
Custom ticket volume
+$14
Automation Add-on
custom
custom
Provide instant answers and full resolutions with self-service.
Provide instant answers and full resolutions with self-service.
Automate support and turn every customer interaction into a sales opportunity, just like:
Unlimited users
Facebook & Instagram integrations
Twitter integration
Live chat & chat campaigns
Macros and rules
Add up to 150 integrations
Satisfaction survey
Full onboarding
Shopify integration
BigCommerce integration
Rules library
Managed rules
Voice & SMS (custom)
Live chat support
Magento integration
Revenue statistics
Dedicated Success Manager
Custom services
Celebrated by customers & industry experts
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Frequently Asked Questions
What's a ticket?
A ticket is a conversation, including multiple replies on the same thread, with a customer, regardless of channel. It can be on email, phone, chat, etc. Usage only includes tickets that contain a response sent from Gorgias.
How many tickets a month will I have?
As a general guideline, most stores can expect the number of tickets to be 2% - 10% of all orders - depending on the industry.
Do I have to pay for all tickets received?
No. You only pay for tickets that contain a response sent from Gorgias. Think of each ticket as a conversation.
What level of support is included in my plan?
We provide all our customers with the same level of support. We want to support you as you grow your business.
Do I need to pay more for specific channels?
Some channels are only available on certain plans, such as our Twitter integration for Advanced & Enterprise customers. Other channels, like live chat, are available on all plans! There are no additional channel fees, unless you use extra tickets than what your plan allows.
How do your phones work?
Our phone channel is available to all our customers and allow you to receive inbound calls, place outbound calls, manage voicemail, and more!
How many tickets a day can a rep handle?
Top reps using built-in automations and macros close out 100-200 tickets per day.
Do I have to pay state sales tax on my Gorgias subscription?
You may be required to pay state sales tax on your Gorgias subscription. We determine the applicable sales tax for your organization based on your billing address. More information here.
Manage all your customer
interactions with Gorgias
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