Designed to scale with your business,
unlimited users included with all plans.

BASIC
PRO
ADVANCED
ENTERPRISE
PRICING
Montly ticket volume included
350
2,000
6,000
Custom
Montly price (payed annual/monthly)
$50 / $60
$250 / $300
$625 / $750
-
Cost for extra 100 tickets
$25
$23
$14
-
Ecommerce connectors
Shopify
Magento
Number of stores
Unlimited
Unlimited
Unlimited
Unlimited
social media
Facebook integration
Instagram integration
Basic
2 months off, billed annually
USD
$50
/month
350 monthly tickets
+$25 for each extra 100 tickets
Centralize all your customer conversations to save time, just like:
  • Unlimited users
  • Shopify integration
  • Facebook & Instagram integrations
  • Live chat & chat campaigns
  • Macros and rules
  • Add up to 150 integrations
  • Satisfaction survey
  • Phone
  • Self onboarding
  • Magento integration
  • Revenue statistics
  • Dedicated Success Manager
  • Custom services
pro
2 months off, billed annually
USD
$250
/month
2,000 monthly tickets
+$23 for each extra 100 tickets
Keep your customers happy and coming back, just like:
  • Unlimited users
  • Shopify integration
  • Facebook & Instagram integrations
  • Live chat & chat campaigns
  • Macros and rules
  • Add up to 150 integrations
  • Satisfaction survey
  • Phone (up to 3 numbers)
  • Lite onboarding
  • Magento integration
  • Revenue statistics
  • Dedicated Success Manager
  • Custom services
advanced
2 months off, billed annually
USD
$625
/month
5,000 monthly tickets
+$21 for each extra 100 tickets
Scale support and generate revenue from customer interaction, just like:
  • Unlimited users
  • Shopify integration
  • Facebook & Instagram integrations
  • Live chat & chat campaigns
  • Macros and rules
  • Add up to 150 integrations
  • Satisfaction survey
  • Phone (up to 10 numbers)
  • Full onboarding
  • Magento integration
  • Revenue statistics
  • Dedicated Success Manager
  • Custom services
enterprise
2 months off, billed annually
Custom
Custom ticket volume
Automate support and turn every customer interaction into a sales opportunity, just like:
  • Unlimited users
  • Shopify integration
  • Facebook & Instagram integrations
  • Live chat & chat campaigns
  • Macros and rules
  • Custom limit of integrations
  • Satisfaction survey
  • Phone (custom limit of numbers)
  • Full onboarding
  • Magento integration
  • Revenue statistics
  • Dedicated Success Manager
  • Custom services

Automation Add-on

New
Provide your customers with instant answers and full resolutions on your website.
Easily manage and customize self-service scenarios while providing great customer experience.
Learn More
Basic
 
USD
$60
/month
350 monthly tickets
+$25 for each extra 100 tickets
Centralize all your customer conversations to save time, just like:
  • Unlimited users
  • Shopify integration
  • Facebook & Instagram integrations
  • Live chat & chat campaigns
  • Macros and rules
  • Add up to 150 integrations
  • Satisfaction survey
  • Phone
  • Self onboarding
  • Magento integration
  • Revenue statistics
  • Dedicated Success Manager
  • Custom services
pro
 
USD
$300
/month
2,000 monthly tickets
+$23 for each extra 100 tickets
Keep your customers happy and coming back, just like:
  • Unlimited users
  • Shopify integration
  • Facebook & Instagram integrations
  • Live chat & chat campaigns
  • Macros and rules
  • Add up to 150 integrations
  • Satisfaction survey
  • Phone (up to 3 numbers)
  • Lite onboarding
  • Magento integration
  • Revenue statistics
  • Dedicated Success Manager
  • Custom services
advanced
 
USD
$750
/month
5,000 monthly tickets
+$21 for each extra 100 tickets
Scale support and generate revenue from customer interaction, just like:
  • Unlimited users
  • Shopify integration
  • Facebook & Instagram integrations
  • Live chat & chat campaigns
  • Macros and rules
  • Add up to 150 integrations
  • Satisfaction survey
  • Phone (up to 10 numbers)
  • Full onboarding
  • Magento integration
  • Revenue statistics
  • Dedicated Success Manager
  • Custom services
enterprise
 
Custom
Custom ticket volume
Automate support and turn every customer interaction into a sales opportunity, just like:
  • Unlimited users
  • Shopify integration
  • Facebook & Instagram integrations
  • Live chat & chat campaigns
  • Macros and rules
  • Custom limit of integrations
  • Satisfaction survey
  • Phone (custom limit of numbers)
  • Full onboarding
  • Magento integration
  • Revenue statistics
  • Dedicated Success Manager
  • Custom services

Automation Add-on

New
Provide your customers with instant answers and full resolutions on your website.
Easily manage and customize self-service scenarios while providing great customer experience.
Learn More

Frequently Asked Questions

What's a ticket?

A ticket is a conversation, including multiple replies on the same thread, with a customer, regardless of channel. It can be on email, phone, chat, etc. Usage only includes tickets that contain a response sent from Gorgias.

How many tickets a month will I have?

As a general guideline, most stores can expect the number of tickets to be 2% - 10% of all orders - depending on the industry.

Do I have to pay for all tickets received?

No. You only pay for tickets that contain a response sent from Gorgias. Think of each ticket as a conversation.

What level of support is included in my plan?

We provide all our customers with the same level of support. We want to support you as you grow your business.

Do I need to pay more for specific channels? 

Some channels are only available on certain plans, such as phones which are available on our Pro plan and above. Others like live chat, however, are available on all plans! There are no additional channel fees, unless you use extra tickets than what your plan allows. 

How do your phones work? 

Our phone channel is available to all our customers and allow you to receive inbound calls, place outbound calls, manage voicemail, and more!

How many tickets a day can a rep handle?

Top reps using built-in automations and macros close out 100-200 tickets per day.

Do I have to pay state sales tax on my Gorgias subscription?

You may be required to pay state sales tax on your Gorgias subscription. We determine the applicable sales tax for your organization based on your billing address. More information here.

Manage all your customer
interactions with Gorgias

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